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Davao City, the New Outsourcing Destination
Introduction Davao City, situated on the southern island of Mindanao in the Philippines, is emerging as a pivotal player in Customer Experience (CX) and Trust and Safety (T&S) outsourcing services. “…”
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Decoding Online Shopping: Consumer Security, Convenience, and Brand Strategies
Introduction Understanding the intricacies of online shopping is essential for capturing the attention of today’s discerning and selective consumers, who have elevated expectations regarding the security and quality of digital “…”
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The Ultimate Guide to Content Moderation
Introduction Meticulous and strategic content moderation is indispensable for shielding internet users from the growing prevalence of abusive, misleading, and harmful content in the virtual realm. This, in turn, helps mitigate the “…”
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Romania: A Thriving Hub for Outsourcing Excellence
Destination Overview: Romania Romania, nestled in central-eastern Europe, has swiftly emerged as a leading Business Process Outsourcing (BPO) hub, particularly in services such as customer support, call centre operations, Trust “…”
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Content Moderation Performance Improvement Strategies
Introduction Achieving high performance in content moderation is crucial as it determines the relevance and effectiveness of existing security measures. This ensures appropriate protection of users’ safety and well-being while “…”
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Trust and Safety in the Hyper-growth phase
Introduction Rapid growth or hyper-expansion presents exciting opportunities for companies to seize market share, expand their customer base, and capitalise on emerging trends and opportunities. At the same time, it “…”
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OM Meaning in BPO: Why Operations Managers Are Key to CX Outsourcing Success
Introduction In today’s fast-moving business environment, the Operations Manager (OM) plays a pivotal role in the success of Business Process Outsourcing initiatives. As the key link between the client organisation “…”
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BPO Destination Guide: Discover the Vibrant Business Environment of Portugal
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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The Ultimate Guide to Trust and Safety
Defining Trust and Safety in the Digital Ecosystem Trust and Safety stands as a pivotal initiative within the realm of online services, platforms, and communities. Charged with the crucial task “…”
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Content moderation vs censorship: How to tell the difference
Introduction The rise of digital services and social media platforms has created vast opportunities for unprecedented connectivity, content sharing, and entertainment, constantly attracting individuals of all ages and backgrounds. But “…”
