-
What does CX need to look like in hospitality now?
Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 “…”
-
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale “…”
-
7 Things No One Will Tell you about Content Moderation in Tourism & Hospitality
According to a Nielsen research study, travelers spend an average of 53 days visiting around 28 different websites leading up to a trip, with more than 50 percent of them “…”
-
Breathe New Life into your Hospitality Business’ Multichannel Strategy
When you’re in the hospitality industry, you pretty much have no choice but to have a multichannel marketing strategy. After all, someone who is upset about their hotel room might “…”
-
Resolving Customer Complatins: How to Do It? Examples
Luxurious hotels. Sunny, lush grounds. Five-star restaurants with highly acclaimed chefs. So often, this is what comes to mind when someone thinks of the hospitality industry. And a lot of “…”
