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Breathe New Life into your Hospitality Business’ Multichannel Strategy
When you’re in the hospitality industry, you pretty much have no choice but to have a multichannel marketing strategy. After all, someone who is upset about their hotel room might “…”
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5 Ingredients for Success in a Technical Support Outsourcing Engagement
What are the key ingredients for success in a technical support outsourcing engagement? If you’re like most support operations managers, your time is stretched thin. Not only does the buck “…”
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What is omni-channel and why should you care?
In the myriad of new marketing buzzwords that seem to pop up out of the blue every day, there are a few that might not be so annoyingly visible, but “…”
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Telecom Companies: Improve your NPS Scores in 3 Steps
Whether you lead a communications company, technology company or telecom company – odds are good that customer satisfaction has been tricky for you. Don’t take it too personally; these are “…”
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Just Because your Industry is Highly Regulated Doesn’t Mean you Can’t Create a Stellar Customer Experience
As every company in the European Union is well aware, the General Data Protection Regulation (GDPR) laws came into effect in May of this year. Along with it came some “…”
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Who Wins When Games Get Mentioned on Social Media
In its latest U.S. Gaming Trends report, Adobe highlights the enormous potential of the industry. The Adobe Digital Index (ADI) analyzed gaming visits, revenue, and social media stats for major game titles in “…”
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3 Proven Tips for Every CEO Scaling their Business
How do you scale a business’s growth? 3 Tips As the CEO of a startup, you’re probably all too familiar with the statistic that more than half of businesses fail “…”
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How to Repair Online Reputation? 3 Simple Solutions
How to fix online reputation? 3 Solutions There’s no question that the Internet age has given businesses a wealth of opportunities in terms of marketing, customer reach, and much more. “…”
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3 Ways to Boost Mobile Operator Customer Service Experience
Mobile operators around the world are searching for market differentiators. In a time when mobile network quality, device availability, functionality, and pricing are directly comparable across markets, not even advertising “…”
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The Banking Industry and Customer Experience in the Age of Fintechs
Whatever part of the banking industry you fall into, there’s no denying the relevance of – and ongoing conversation around – fintech startups. Definitions of fintech can vary, but what “…”
