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Text-based customer support VS phone-based
Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. Phone support “…”
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Five major shifts in customer experience because of COVID
We’re entering a nearly-Golden Age of customer experience, and in reality, a lot of the trends we were already seeing are just being accelerated now. What are some of those? “…”
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Tips for Consistent Messaging Across Multiple Channels
With the many different channels used by businesses today, it can be challenging to achieve consistency across your messaging. But if you want to improve customer service, consistent omnichannel messaging “…”
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Telecom Companies: Improve your NPS Scores in 3 Steps
Whether you lead a communications company, technology company or telecom company – odds are good that customer satisfaction has been tricky for you. Don’t take it too personally; these are “…”
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3 Ways to Boost Mobile Operator Customer Service Experience
Mobile operators around the world are searching for market differentiators. In a time when mobile network quality, device availability, functionality, and pricing are directly comparable across markets, not even advertising “…”
