November 28th, 2016 – Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announces it has signed a contract with a leading value-oriented airline that has disrupted the air travel industry. Together, the brands are leveraging Conectys’ multilingual Call Center and Customer Relations (complaints management) teams, and ConectysOS®, Conectys’ patented all-in-one contact center SaaS solution. This will allow full integration and management of voice communication, omni-channel quality programs and fully secure, PCI DSS compliant, processing of telephone payments. The software enables more efficient business processes and real-time insights into key metrics. Conectys will provide outsourced call center and and customer relations support through email and phone channels.
This value-oriented airline was founded with the goal of making air travel an affordable and unique experience, and the company is driven by strong ethics. The airline found a values match in Conectys, and this cultural alignment has strengthened the partnership. In addition to this, Conectys was chosen for its quality of service, flexible delivery models that cater to client seasonality, cost effectiveness, turn-key technology solutions and proven track record in the travel and hospitality industry.
In the travel industry, the ability to efficiently respond to an ever changing environment is paramount. Whether the need for immediate adaptability is related to predicted seasonal spikes or irregular operation (IROP) typically due to weather and system issue cancellations and flight delays, the expectation is to be nimble enough to react quickly and experienced enough to be effective. Conectys was tasked with ramping up services quickly.
The program requirements include Omni-Channel recruitment, turnkey reliable and secure technology with full business continuity and, due to changes, the need to start one month prior to the original launch date. Conectys, already a seasoned provider in this industry, has met similar challenges for clients and is well positioned to exceed expectations. Both companies are eager to see the growth that this partnership is sure to stimulate and are looking forward to the future.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.