January 20, 2017 – In 2016, Conectys experienced significant growth and enjoyed top honors for how it’s driven impressive outcomes for its robust roster of customers. While these accomplishments were celebrated internally at the time, the company today is sharing them publicly with customers and partners.
Over the course of 2016, Conectys grew its workforce by 40% and expanded its list of global delivery locations. Part of this growth was fueled by a heavy investment in the company’s cloud-based contact center platform ConectysOS. By adding in deeper real-time reporting, HR and workforce management functionalities, Conectys was better able to serve customers and enable their growth. This best-in-class software has also set Conectys apart from others in the BPO space.
Another key piece of what spurred Conectys toward this increase in personnel and customer offerings is its executive management team. In 2016, the company welcomed human resources industry veterans to the team, who have been responsible for driving a global overhaul of the company’s recruitment, engagement, retention and learning & development strategies. This change in direction has played a pivotal role in Conectys’ growth. Conectys remains fully committed to retaining and adding top talent not only to the executive leadership team, but all levels of management as well as frontline customer care agents.
Furthermore, Conectys welcomed aboard more than 10 new customers in 2016 and placed further emphasis on building a stronger pipeline through smart, targeted marketing and a professional sales team.
All of these changes improved multiple areas of the company’s operations and customer engagements. This positive trajectory for Conectys did not go unnoticed in the industry, either. In 2016, Conectys was awarded:
- Gold “Stevie” award for “Contact Center or Customer Service Outsourcing Provider of the Year”
- “2016 BPO Firm of the Year” (Central and Eastern European Shared Services and Outsourcing Awards)
- “Best Mid-Size Call Center” (Romanian Contact Center Awards)
- “2016 Business Acumen in Contact Center” (Romanian Contact Center Awards)
And last year, Conectys also received another “Stevie” award in the same category of “Contact Center or Customer Service Outsourcing Provider of the Year,” this time taking home a Silver. The changes made in 2016 within Conectys’ walls laid the foundation for a rich internal environment and excellence in customer service (and outcomes), the momentum of which is still being felt in growth and success today.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.