BUCHAREST, ROMANIA, February 8, 2016 – Conectys, the global multilingual outsourcing solutions provider, is honoured to announce it received the distinction of BPO Firm of the Year at the 2016 CEE Shared Services and Outsourcing Awards.
The Awards Gala took place on February 4th at the Intercontinental Hotel, in Warsaw, Poland, and was preceded by a series of panel discussions about the outsourcing and shared services industry. This year’s event gathered some of the largest players in the outsourcing sector and rewarded successful companies, projects and professionals in the CEE region.
The CEE Shared Services and Outsourcing Awards has been promoting Central and Eastern European outsourcing excellence for over four years, recognising the leadership and excellence of European, North American and Asian outsourcing firms in the CEE region.
Conectys is proud to once again be the recipient of the esteemed BPO Firm of the Year award since its first participation in the CEE Awards, in 2014. Conectys was recognised for its leadership in the region and globally, which resulted in double-digit growth in revenue, headcount and seat growth throughout 2015. With a second operational centre in Romania and continued growth across all its operational locations, Conectys is invested in providing its clients with the latest people, process and technology stacks, complete with a proprietary Business Process as a Service platform (ConectysOS).
Iulian Bacain, VP of Sales and Marketing, represented Conectys at the CEE Shared Services and Outsourcing Awards Gala in Warsaw. “We are pleased to begin the year with yet another industry recognition and we will continue to push the boundaries of outsourcing through a unique blend of upskilled multilingual people and business process modelling to accelerate international growth for our clients,” he said, adding that “Conectys is proud to win this distinguished title at the CEE Awards and excited to continue driving forward with our stronger than ever global teams.”
The CEE Awards distinction is the 7th in Conectys’ history. At the end of 2015, the company was named European Outsourcing Service Provider of the Year by the European Outsourcing Association, and Outsourcing Contact Centre Provider of the Year by the UK National Outsourcing Association.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.