BUCHAREST, ROMANIA, AUGUST 9, 2016 –Conectys, the global provider of outsourced multilingual call center and content moderation solutions, today announced that it will be present at Gamescom, Europe’s biggest B2B and B2C trade fair for gaming companies and service providers. The event takes place in Cologne, Germany, between the 17th and 19th of August.
With 12 years’ experience in the outsourced Omni-Channel customer service arena, Conectys enables gaming and entertainment companies to expand globally with personalized solutions in 35 languages, 24/7/365. Having won a total of 10 industry awards over the past three years, the company is trusted by challenger brands, as well as Fortune 500 gaming and entertainment organizations.
During the event, Conectys will be demonstrating how gaming companies can achieve a competitive edge through outsourcing while focusing on their core business:
Reach and Consolidation: Consolidating a market or expanding to new markets has never been easier with a span of over 35 languages and cultural compatibility delivered from its 5 global locations (throughout Europe and Asia) and certified network of Work from Home professionals.
Operating Efficiency: Proven track record in streamlining multi-platform tech support services, warranty programs, pre and post-sales support as well as player account and subscription management for top gaming organisations globally.
Personalized solutions: Conectys enables its gaming clients to meet players on their preferred communication channel: voice, web forms, community forums, social media, and so on, using an omni-channel and platform-agnostic approach (mobile, browser, PC, Steam, console and, more recently, Virtual Reality).
Automation: Its unique customer experience management technology, ConectysOS, automates Net Promoter Score, Customer Effort Score, and First Contact Resolution, enabling surgical precision assessment, granular at player and support agent level. This provides companies with real-time critical insights on players’ satisfaction level and loyalty, removing the guess-work from process changes and new games adoption, as well as enabling targeted, customized coaching and training programs.
Lower Cost: Combining a fully measured process, complete and real-time transparency through ConectysOS, and gaming passionate multilingual agents, enables companies to accelerate global growth by focusing on core business while significantly decreasing operational expenditure.
Conectys welcomes you in the Business Area, Hall 04.1, stand E024A.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.