Dashboard and Big Data Insights

Data isn’t a “silver bullet” for your senior decision-making process unless it’s managed properly.

Overview

Stop us if you’ve heard this one: “Data is the new oil.” Indeed, it can be. But a lot of companies have a flawed approach to data, collecting way too much, not parsing it out, and assuming that just having data will lead to some innovation within their organization. That’s not true. You need a regimented process around data, including dashboards and partners who can communicate what different aspects of the data mean to those who make the decisions.

The Problem You Need Solved

You need to use data as a strategic advantage while maintaining a strong cost position, i.e. no need for expensive data scientists. You need to put the data to work for you, as opposed to having it overwhelm decision-makers. You need your data to inform decisions around product, marketing, and sales; you don’t need your data to lead to analysis paralysis and slowed decision-making. 

We can help.

Dashboard and Big Data Insights

Back-office automation has been scaling for years, and COVID pushed it into hyperdrive. As it became harder for organizations to bring people together, they needed to solve time management issues and adjust workforce scheduling by using automation to do more with less. Thousands of companies are already finding new efficiencies with back-office automation models. You need to do the same, or you could get left behind. In order to maximize back-office automation, though, you need a mix of the right tech and people who understand the advantages and pitfalls of automation – i.e. what should be automated, and what’s still best in the hands of humans.

You need Conectys.

Contact our sales team now!
Dashboard and Big Data Insights

How we approach dashboards and big data insights

While we have our own products for big data insights, our work is built on partnerships with best in class technologies – i.e. Google, Microsoft, UiPath, etc. We bring a consultative approach to give insight into what’s happening inside your organization. Conectys firmly believes that tech is an excellent force multiplier in the market, but not a silver bullet. These products, and our consultative services which support these products, are aimed at helping senior leadership teams understand how adjusting processes, workflows, communication, and data quality is the best approach.

We also offer a Customer care automation solution, which allows for the unification of data via multiple customer support systems, 24-7 availability, seasonal headcount management, KPI tracking, cost reduction increased quality of data entry, and much more.

We provide data flow between multiple apps, cost reduction opportunities, increased data quality, customizable KPI tracking, strong customer loyalty benchmarks, and opportunities for agents to provide feedback and input around the product, marketing, sales, and operations based on what customers are saying about core and new products.

Industries

Dashboards and big data insights are relevant to all industries.

Dashboard and Big Data Insights

Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Some of Conectys' awards for CX and Trust & Safety

 

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Talk to one of our sales representatives!

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