While we have our own products for big data insights, our work is built on partnerships with best in class technologies – i.e. Google, Microsoft, UiPath, etc. We bring a consultative approach to give insight into what’s happening inside your organization. Conectys firmly believes that tech is an excellent force multiplier in the market, but not a silver bullet. These products, and our consultative services which support these products, are aimed at helping senior leadership teams understand how adjusting processes, workflows, communication, and data quality is the best approach.
We also offer a Customer care automation solution, which allows for the unification of data via multiple customer support systems, 24-7 availability, seasonal headcount management, KPI tracking, cost reduction increased quality of data entry, and much more.
We provide data flow between multiple apps, cost reduction opportunities, increased data quality, customizable KPI tracking, strong customer loyalty benchmarks, and opportunities for agents to provide feedback and input around the product, marketing, sales, and operations based on what customers are saying about core and new products.