CX outsourcing
during peak seasons

Keep your customer experience flawless, even in the busiest times, with our tailored outsourcing solutions. Scale efficiently, manage high volumes, and ensure exceptional service by partnering with an expert in CX and moderation.

Let’s talk!

When demand spikes, peak seasons often bring:

Longer wait times
Overloaded support teams
Customer dissatisfaction

It’s crucial to maintain quality service. Our CX outsourcing solutions offer scalable, on-demand support that adjusts to your specific needs. Whether you face an unexpected influx of queries or need help managing seasonal promotions, we’ve got the resources and expertise to deliver seamless experiences.

How the process works

Fast Assessment

We’ll rapidly evaluate your needs, processes, and systems.

Tailored Solutions

Our team will create a custom plan that integrates with your existing setup, so you don’t miss a beat.

Seamless Onboarding

Our experts will quickly onboard, train, and deploy the right team for your business.

Ongoing Support

Throughout the peak season, we continuously monitor and optimise performance to ensure your customers get the best experience.

Benefits of choosing us as your CX outsourcing partner

Instant scalability

Flex your workforce to match seasonal demand without the need for lengthy hiring processes.

Expert teams

Skilled AI-enhanced agents trained to handle high volumes while maintaining quality and customer satisfaction according to your industry standards.

Tech-savvy and software agnostic

We seamlessly integrate with your existing CX IT infrastructure, regardless of the platforms you use, while also offering the option to utilise our own advanced platform, Conectys Proprietary OS.

Cost-effective solutions

Avoid the overhead of hiring and training temporary staff while keeping costs predictable.

Multichannel support

We handle phone, email, live chat, and social media queries, ensuring your customers are always covered.

Pricing models

Conectys offers its partners a range of pricing models, including the actual number of labeled items.

Per hour

Per case / label

Blended models

Result-based

Industries we serve:

Software
& Applications

Streaming
& Publishing

Messaging
& Communication

Locations

Our global presence, with locations in key economic regions, underscores Conectys’ commitment to providing localized expertise with a global perspective.

Poland

Colombia

Portugal

Romania

Taipei

Philippines

Turkey

Greece

Malaysia

Egypt

USA

35+ languages coverage

POLISH

GERMAN

PORTUGUESE

ENGLISH

FRENCH

DUTCH

SWEDISH

ITALIAN

SPANISH

HUNGARIAN

CZECH

NORWEGIAN