bpo-outsourcing-colombia

Why Colombia Trumps Jamaica for Outsourcing?

Colombia is gaining prominence as a key outsourcing destination for its thriving tech sector and strategic location for the US and Canadian markets.

Explore the key factors that position Colombia ahead of Jamaica as the premier customer experience outsourcing destination.

Colombia offers highly competitive rates for CX outsourcing while Jamaica’s rates are closer to those of the US and Canada. This cost advantage makes Colombia an attractive option for businesses looking to optimize their operational expenses.

Colombia boasts a significantly larger workforce, with over 600,000 call center professionals, compared to Jamaica’s 62,000 BPO employees. This vast difference allows for greater scalability and specialization in Colombia, meeting diverse client needs more effectively.

Colombia has invested heavily in its technological infrastructure, ensuring superior connectivity and reliability. While Jamaica has made strides, Colombia’s more robust infrastructure supports both on-site and work-from-home services more effectively.

Destination benefits

Access to talent

A neutral Spanish accent + according to the IMD World Talent 2019 Report, Colombia has the largest workforce in the region, with the highest rates of growth and training, ahead of countries like Peru, Mexico, and Brazil. Colombia currently employs more than 600,000 call center professionals.

Access to talent

A neutral Spanish accent + according to the IMD World Talent 2019 Report, Colombia has the largest workforce in the region, with the highest rates of growth and training, ahead of countries like Peru, Mexico, and Brazil. Colombia currently employs more than 600,000 call center professionals.

Infrastructure

With outstvanding infrastructure, technology, utilities, and telephony enabling delivery of high-quality on-site and ‘Work-from-home’ outsourced contact center and content moderation services. In addition, Colombian airports serve direct flights to the major cities in the United States.

Language coverage

Colombia’s BPO industry offers services in both English and Spanish, streamlining support for clients venturing into the Spanish market. Beyond these languages, Colombia stands out as one of the certified French-speaking hubs, boasting approximately 8,000 individuals holding French language certificates.

Industry focus

Colombia offers BPO services, catering to spectrum industries, including Media, Fast Growth Technology, Banking, Healthcare, Media & Entertainment, Retail, and Communications. Benefit from favourable business conditions, offering a significant 30-40% reduction in operational costs compared to the US.

Infrastructure

With outstvanding infrastructure, technology, utilities, and telephony enabling delivery of high-quality on-site and ‘Work-from-home’ outsourced contact center and content moderation services. In addition, Colombian airports serve direct flights to the major cities in the United States.

Language coverage

Colombia’s BPO industry offers services in both English and Spanish, streamlining support for clients venturing into the Spanish market. Beyond these languages, Colombia stands out as one of the certified French-speaking hubs, boasting approximately 8,000 individuals holding French language certificates.

Industry focus

Colombia offers BPO services, catering to spectrum industries, including Media, Fast Growth Technology, Banking, Healthcare, Media & Entertainment, Retail, and Communications. Benefit from favourable business conditions, offering a significant 30-40% reduction in operational costs compared to the US.

35+ languages coverage

Language coverage

We provide services in 35+ languages, including English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, and Japanese. All for seamless communication across cultures!

POLISH

GERMAN

PORTUGUESE

ENGLISH

FRENCH

DUTCH

SWEDISH

ITALIAN

SPANISH

HUNGARIAN

CZECH

NORWEGIAN

POLISH

GERMAN

PORTUGUESE

ENGLISH

FRENCH

DUTCH

SWEDISH

ITALIAN

SPANISH

HUNGARIAN

CZECH

NORWEGIAN

…and many more!

Why choose Conectys?

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

We regularly co-create strategies with clients and inform product/sales decisions.

14 locations, 35+ languages, WFH agents, and 24/7 availability.

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Let’s connect!

Let’s talk about your
outsourcing case! 

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