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Customer Experience Strategy for Peak Season: How Top Brands Scale Holiday Support
The result is that shopper frustration escalates in minutes, agent burnout rises, and key CX metrics can plummet. Without a strategy built for volatility, brands risk financial losses, reputational damage, “…”
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The Ultimate Guide to Peak Season Customer Support Outsourcing
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
