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Contact Centre AI Technology: 7 Trends Transforming Customer Service in 2026
From rule-based chatbots and NLP-powered assistants to fully agentic autonomous problem solvers, AI has transformed the rhythm of CX services. This evolution is reflected in numbers: the global contact centre “…”
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Beyond Black Friday: How Elastic GigCX Keeps Contact Centres Performing at Peak All Year Long
It is about using a worldwide pool of carefully selected pre-approved professionals who usually work independently to handle customer experience service tasks on your behalf. Increasingly, BPO providers are adopting “…”
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The Future of Customer Service: How AI is Empowering Contact Center Agents
Introduction Artificial intelligence is continually transforming the CX landscape. It turns contact centres from cost-driven, reactive units into forward-thinking hubs that generate consumer loyalty and revenue growth. With AI technological “…”
