Home /
Posts /
Complexity in the US spells success in the Philippines
Complexity in the US spells success in the Philippines
Published On:
|
|
1 min read
At a Glance
The US medical diagnosis coding system is changing. That, in itself, might not be much news to the rest of the world. But for the outsourcing industry in the Philippines, it is a sign that business will soon be booming. The nation has already outranked India as the most popular outsourcing location for BPO services, and call centre services in particular. By 2016, it is expected to reach 1.3 million active employees and register over $20 billion in revenue. From Phys.org we learn that Dan Reyes, chairman of the IT & Business Process Association of the Philippines, and Jose Mari Mercado, the.
The US medical diagnosis coding system is changing.
That, in itself, might not be much news to the rest of the world. But for the outsourcing industry in the Philippines, it is a sign that business will soon be booming.
The nation has already outranked India as the most popular outsourcing location for BPO services, and call centre services in particular. By 2016, it is expected to reach 1.3 million active employees and register over $20 billion in revenue.
From Phys.org we learn that Dan Reyes, chairman of the IT & Business Process Association of the Philippines, and Jose Mari Mercado, the association’s president and CEO, are confident that the revision in the U.S. healthcare system will bring an influx of medical contracts to the country. The staggering 385% growth, from 14,000 diagnostic codes to 68,000, will see the number of processing positions in the Philippines increase dramatically.
The future looks bright for both healthcare graduates in the Philippines and outsourcing companies based there.
Schedule a Call
Speak with one of our specialists
Schedule a Discovery Meeting
Elevate your operations with
our expert global solutions!
How AI is Transforming Social Media Content Moderation: The Future of Platform SafetyÂ
This is where AI becomes a powerful ally, scanning, flagging, and prioritising posts and comments at scale while handling repetitive tasks tirelessly in real time. But even such an innovative…
Healthcare BPO Services: Complete Business Process Outsourcing GuideÂ
Overall, outsourcing helps medical organisations manage essential administrative and support tasks, ensuring operations run smoothly, accurately, and efficiently. In addition, it enables them to streamline processes, improve cost control, better…
Contact Centre AI Technology: 7 Trends Transforming Customer Service in 2026Â
From rule-based chatbots and NLP-powered assistants to fully agentic autonomous problem solvers, AI has transformed the rhythm of CX services. Today’s AI agent call centre environments combine automation and reasoning…
Beyond Black Friday: How Elastic GigCX Keeps Contact Centres Performing at Peak All Year Long
It is about using a worldwide pool of carefully selected pre-approved professionals who usually work independently to handle customer experience service tasks on your behalf. Increasingly, BPO providers are adopting…
AI-Based Content Moderation Services: Navigating Holiday Peaks and Platform RiskÂ
However, there is good news. You can manage the chaos and breathe easier. The solution is to implement AI-based content moderation services that scale effortlessly, combine advanced tools with human…
The Ultimate Guide to Data Security in Outsourcing: Risks, Compliance & Best PracticesÂ
At its core, third-party data security ensures that a company’s data and its customers’ information remain private, accurate, and accessible only to those with legitimate authorisation. This responsibility carries particular…