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BPO Destination Guide: Welcome to the Philippines, the BPO Hub of Asia
Introduction In the global BPO landscape, the Philippines stands out as an excellent destination, blending a broad range of benefits for companies seeking unparalleled outsourcing opportunities. This mainly covers the “…”
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What is AI content moderation?
Introduction In the digital era, when people increasingly engage in virtual social life and numerous user-generated materials abound across various platforms, content moderation has become significant and critical to ensure the integrity “…”
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Moderator Mental Health: How We Make the Internet a Safer Place
Introduction In the complex digital landscape, content moderation plays a vital role in ensuring the safety and integrity of online platforms. This crucial task involves numerous human moderators who tirelessly “…”
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Content Moderation Insights: The Problem of Hate Speech in Social Media
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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What is data annotation?
Introduction What is data annotation? It is the backbone of effective, unbiased, and fair AI, powering every intelligent solution with context-aware decision-making. In practice, it is a precise, human-led work “…”
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What is in-game moderation? The ultimate guide for gaming companies
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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What Is Online Customer Experience?
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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What is user-generated content (UGC), and why is it important for brands?
Introduction User-generated content (UGC) involves various text information and materials that users share on digital platforms or social media services – voluntarily, for different purposes and without compensation. These include opinions, “…”
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Why startups prefer customer support outsourcing
Introduction While startups represent a smaller and distinct category of companies, they share some similarities with well-established enterprises. One of these is prioritising customer-centred services, which comes from a clear “…”
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Why is content moderation important for user-generated campaigns
Content moderation plays a crucial role in online security governance, helping to protect individuals and groups from exposure to unsuitable, abusive, or deceptive information and materials voluntarily shared by other “…”
