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The Ultimate Guide to Technical Support Outsourcing
Introduction Technical support outsourcing is fundamentally about collaborating with the right partner to provide timely, relevant assistance and problem-solving for customers, just as if handled in-house. This initiative typically covers “…”
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High Tech Companies: Use These 3 Techniques to Help Customers in 2020
Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than “…”
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Retailers: How to Know if your Tech Support Needs Life Support
There’s no question that tech support makes a difference in the success of retail companies. But did you know that the right technology – and according to processes – can “…”
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5 Ingredients for Success in a Technical Support Outsourcing Engagement
What are the key ingredients for success in a technical support outsourcing engagement? If you’re like most support operations managers, your time is stretched thin. Not only does the buck “…”
