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Why Philippines Customer Service Outsourcing Remains the Top Choice for Global Brands in 2025Â
Notably, the Philippines is often referred to as the BPO Hub of Asia, accounting for approximately 10–15% of the global outsourcing market (Source: Nexford University). It is also recognised as “…”
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The Ultimate Guide to Technical Support Outsourcing
Introduction Technical support outsourcing is fundamentally about collaborating with the right partner to provide timely, relevant assistance and problem-solving for customers, just as if handled in-house. This initiative typically covers “…”
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High Tech Companies: Use These 3 Techniques to Help Customers in 2020
Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than “…”
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Retailers: How to Know if your Tech Support Needs Life Support
There’s no question that tech support makes a difference in the success of retail companies. But did you know that the right technology – and according to processes – can “…”
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5 Ingredients for Success in a Technical Support Outsourcing Engagement
What are the key ingredients for success in a technical support outsourcing engagement? If you’re like most support operations managers, your time is stretched thin. Not only does the buck “…”
