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The Future of CX: Building Resilient Strategies in an AI-Driven World
Introduction Building resilient CX strategies is essential for preparing a brand to handle the unexpected. Whether it is a market shift, technological failure, or another disruption, a company’s ability to “…”
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The Future of Customer Service: How AI is Empowering Contact Center Agents
Introduction Artificial intelligence is continually transforming the CX landscape. It turns contact centres from cost-driven, reactive units into forward-thinking hubs that generate consumer loyalty and revenue growth. With AI technological “…”
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Generative AI in Customer Experience: Real Impact, Key Risks, and What’s Next
Introduction Customer expectations have entered uncharted territory. Where organisations once relied on scripted responses and 24-hour resolution windows, they must now deliver immediacy, personalisation, and seamless cross-channel continuity. Meanwhile, rising “…”
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Decoding Online Shopping: Consumer Security, Convenience, and Brand Strategies
Introduction Understanding the intricacies of online shopping is essential for capturing the attention of today’s discerning and selective consumers, who have elevated expectations regarding the security and quality of digital “…”
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What Is Online Customer Experience?
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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Building a CX Powerhouse for the Software Industry Leadership
Building a CX Powerhouse for the Software Industry Leadership A well-designed Customer Experience (CX) strategy is crucial for the success of software businesses in the dynamic market landscape. Excellent products “…”
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Player Experience is Everything: 101 Guide for Gaming Companies
Video and online gaming is no longer just about utilising a game for fun and relaxation. It has evolved into a lifestyle that encompasses much more. It is a way “…”
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Tips on balancing automation-driven growth and quality in CX for global e-commerce products
The e-commerce industry has grown immensely in recent years, with automation as a critical driver allowing for its unprecedented and increasing scale. As a result, many regional e-businesses expanded into “…”
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E-commerce Customer Experience 101: the fundamentals you need to know
In today’s highly digitised world, with many e-commerce businesses vying for consumers’ attention, creating a positive Customer Experience (CX) can be an important differentiator and a winning formula for success “…”
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Hyper-personalisation-the Key to providing hyper-excellent customer experience
Using hyper-personalisation in the company’s Customer Experience strategy can be a game-changer for building trust and loyalty with consumers and turning them into valued advocates for products and services. By “…”
