-
Content Moderation Outsourcing vs Trust & Safety: Which Strategy Fits Your Platform Best? Â
Digital Trust & Safety and Content Moderation: Protecting Users in a Booming Online Market Global trust in digital services is on the decline. According to the Thales Digital Trust Index “…”
-
Why Philippines Customer Service Outsourcing Remains the Top Choice for Global Brands in 2025Â
Notably, the Philippines is often referred to as the BPO Hub of Asia, accounting for approximately 10–15% of the global outsourcing market (Source: Nexford University). It is also recognised as “…”
-
AI Contact Centre Solutions: How 24/7 Support Works and Boosts CXÂ
What Are AI Contact Centre Solutions? AI contact centre solutions are intelligent systems that give customer support a whole new edge. In this environment, technology shines and flourishes, advancing processes “…”
-
Offshoring vs Nearshoring, Onshoring & Right Sourcing ExplainedÂ
Why Location Matters in Outsourcing Successful outsourcing starts with one critical choice: the right model. It’s not just about moving tasks elsewhere. The location of your partner shapes everything: security, “…”
-
Financial Services Outsourcing: The Complete Guide to CX, KYC/AML & Back-Office EfficiencyÂ
Understanding Financial Services Outsourcing The financial sector is evolving at breakneck speed. Digital banking innovations, fintech disruptors, and escalating regulatory demands have redefined the rules of engagement. Modern BFSI players “…”
-
Social Media Content Moderation Challenges: Balancing Humour, Safety, and Engagement
Why Social Media Content Moderation Matters Strong social media content moderation is essential to protect individuals, brands, and communities from the harm caused by unchecked, potentially inappropriate user-generated content. UGC “…”
-
Navigating AI BPO: How Automation Is Transforming Outsourcing ServicesÂ
What Is AI BPO Automation? Simply put, AI BPO automation refers to outsourcing initiatives that integrate advanced technologies into traditional processes. Think of it as classic outsourcing, but smarter, combining “…”
-
How Impact Sourcing Is Shaping the Future of Sustainable BPO ServicesÂ
What Is Impact Sourcing? At its core, impact sourcing means recruiting, training, and empowering talent from disadvantaged or marginalised communities. These may include rural areas with limited job opportunities, people “…”
-
7 Real-World Content Moderation Examples That Show How Leading Brands Do It RightÂ
In 2025, there were 5.56 billion internet users worldwide. Yes, that’s about two-thirds of the global population connected to the web. Furthermore, approximately 402.74 million terabytes of data are generated “…”
-
Modern Customer Experience Needs 3 Kinds of Talent, and Only 1% of BPOs Have All Three.
1. Experienced CX Professionals: The Bedrock You can’t automate empathy. And when a customer has a complex issue, a data privacy question, or a sensitive request, you need trained, emotionally “…”
