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Moderator Mental Health: How We Make the Internet a Safer Place
Introduction In the complex digital landscape, content moderation plays a vital role in ensuring the safety and integrity of online platforms. This crucial task involves numerous human moderators who tirelessly “…”
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Content Moderation Insights: The Problem of Hate Speech in Social Media
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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What is data annotation?
Introduction What is data annotation? It is the backbone of effective, unbiased, and fair AI, powering every intelligent solution with context-aware decision-making. In practice, it is a precise, human-led work “…”
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What Is Online Customer Experience?
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
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What is user-generated content (UGC), and why is it important for brands?
Introduction User-generated content (UGC) involves various text information and materials that users share on digital platforms or social media services – voluntarily, for different purposes and without compensation. These include opinions, “…”
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Why startups prefer customer support outsourcing
Introduction While startups represent a smaller and distinct category of companies, they share some similarities with well-established enterprises. One of these is prioritising customer-centred services, which comes from a clear “…”
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Why is content moderation important for user-generated campaigns
Content moderation plays a crucial role in online security governance, helping to protect individuals and groups from exposure to unsuitable, abusive, or deceptive information and materials voluntarily shared by other “…”
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All about customer retention + 7 go-to strategies to increase brand loyalty
In the fast-evolving landscape of today’s business world, where numerous brands compete for customer attention, winning over consumers transcends exceptional products and simple purchasing transactions. The leverage lies in establishing “…”
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Ensuring children’s online safety: responsibility, best practices and strategies
Children’s online safety is paramount and requires strong collaboration from individuals, families, educators, communities, and technology companies. This shared responsibility obliges creating a secure and user-friendly virtual environment that caters “…”
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Building a CX Powerhouse for the Software Industry Leadership
Building a CX Powerhouse for the Software Industry Leadership A well-designed Customer Experience (CX) strategy is crucial for the success of software businesses in the dynamic market landscape. Excellent products “…”
