-
Content Moderation: Problem of Humour in Social Media
Introduction Humour can be found all over social media, playing a mix of positive and negative roles. It is highly effective in enhancing engagement, growing popularity, and building connections, allowing users “…”
-
Moderator Mental Health: How We Make the Internet a Safer Place
Introduction In the complex digital landscape, content moderation plays a vital role in ensuring the safety and integrity of online platforms. This crucial task involves numerous human moderators who tirelessly “…”
-
Content Moderation Insights: The Problem of Hate Speech in Social Media
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
-
What is data annotation?
Introduction What is data annotation? It is the backbone of effective, unbiased, and fair AI, powering every intelligent solution with context-aware decision-making. In practice, it is a precise, human-led work “…”
-
What is in-game moderation? The ultimate guide for gaming companies
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
-
What Is Online Customer Experience?
Introduction Peak season in customer support presents significant business challenges due to high consumer activity, frequent interactions, and a surge in service requests. Holidays, promotions, important events, and fluctuations in “…”
-
What is user-generated content (UGC), and why is it important for brands?
Introduction User-generated content (UGC) involves various text information and materials that users share on digital platforms or social media services – voluntarily, for different purposes and without compensation. These include opinions, “…”
-
Why startups prefer customer support outsourcing
Introduction While startups represent a smaller and distinct category of companies, they share some similarities with well-established enterprises. One of these is prioritising customer-centred services, which comes from a clear “…”
-
Why is content moderation important for user-generated campaigns
Content moderation plays a crucial role in online security governance, helping to protect individuals and groups from exposure to unsuitable, abusive, or deceptive information and materials voluntarily shared by other “…”
-
All about customer retention + 7 go-to strategies to increase brand loyalty
In the fast-evolving landscape of today’s business world, where numerous brands compete for customer attention, winning over consumers transcends exceptional products and simple purchasing transactions. The leverage lies in establishing “…”
