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Deepfakes and Fake Romance: How to Keep Your Platform Safe on Valentine’s Day
Fake Lovers, Real Consequences: The Rise of Online Romance Fraud For high‑risk platforms, such as social media, dating apps, marketplaces and financial services, they are not quirky edge cases but full‑blown content “…”
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Omnichannel Contact Centre 2026 Guide
For contact centres, this sharply raises the bar, and many traditional CX setups are simply insufficient. Success now lies in building a truly integrated omnichannel machine, where all the systems “…”
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What is in-game moderation? The ultimate guide for gaming companies
Communities do not become toxic by accident. They get that way when teams treat oversight as a patch rather than a pillar. The real shift is seeing in-game moderation as part “…”
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Call Centre Automation in 2026: Trends, Benefits, and Strategic Considerations
For CX leaders, that difference is critical. Tech empowerment can be a lever for new journeys, new economics, and new roles for agents, or it can be a layer of “…”
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AI Personalisation in Customer Experience: A Strategic Guide
Across sectors, people now assume this level of individual relevance. Whether they are booking travel, shopping, managing their health, or handling money, they expect brands to respond as if there “…”
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The State of Data Annotation Outsourcing in 2026
Consequently, data annotation has become a board‑level priority, reflecting companies’ shifting strategies and expectations, especially as artificial intelligence moves beyond the experimental stage and evolves into fully operational systems embedded “…”
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AI Content Moderation Trends for 2026
Today, with online content surging and threats multiplying worldwide, AI content moderation steps in to complement manual oversight. It offers digital platforms a rare opportunity to stay ahead and deliver “…”
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Customer Experience Strategy for Peak Season: How Top Brands Scale Holiday Support
The result is that shopper frustration escalates in minutes, agent burnout rises, and key CX metrics can plummet. Without a strategy built for volatility, brands risk financial losses, reputational damage, “…”
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Customer Experience Trends 2026: Strategic Insights for CX Leaders
Companies must adapt quickly. They need to remove friction, personalise at scale, and protect trust while still demonstrating clear financial returns. As a result, customer experience has moved far beyond “…”
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Content Moderation Outsourcing: How to Choose the Right Partner
Companies must therefore decide whether to manage and expand large in-house teams or partner with a reliable content moderation outsourcing provider. The stakes are real. It’s about ensuring people feel secure online, safeguarding “…”
