Wellness & Resilience
Why do we care about the mental health of employees?
While many global brands seek to create safe and helpful online communities through user-generated content moderation, they miss the point that people who moderate content also need protection.
At Conectys, we take full responsibility for the mental security and wellness of our moderators. How do we do that? In a nutshell, it all comes down to training, support, and care.
Conectys’ approach to protecting content moderators
There are a few core tenets to how we approach wellbeing and mental health within Trust & Safety and front-line customer experience work. We run these programs from the beginning of launching a new site or account and continuously improve and customize them throughout the life of the project.
Training
Every new project launch or agent induction includes a comprehensive Moderation Skill Pack session and managerial training on recognizing and supporting mental health concerns.
Real time support
Conectys manages HR Connect – a program where dedicated HR professionals regularly and proactively engage with moderators for guidance and early detection of signs of mental distress from their duties.
Our core services plus secured environment around employees equals your trust and safety
Content moderation services:
Trust and safety consulting:
Moderator wellness programs development:
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