Conectys Services
Customer Experience
Digitally-driven customer experience management for companies aiming for international expansion.
Content Moderation
Digitally-driven customer experience management for companies aiming for international expansion.
Data Annotation
Digitally-driven customer experience management for companies aiming for international expansion.
Related services
Proactive churn mitigation to enhance loyalty and drive
growth.
Pain points identification, CX enhancement, driving revenue growth.
Advanced insights for customer engagement and global performance.
Strategy expertise, delivering
seamless experiences,
optimising processes.
Insights
Conectys is an industry-centric CXM outsourcing provider for global companies. We offer automation & digital solutions to enhance efficiency of your CX
Scaling Customer Support: How to Prepare Your CX Team for Peak Season Challenges
Introduction Scaling customer support is the art of ensuring your service operation keeps up with rising demand. It is not just about handling more queries or phone calls but delivering…
How Data Annotation Drives the Success of AI Model Training
Introduction Artificial intelligence promises a future defined by speed, scale, and precision in decision-making. It fills the gaps where human capacity naturally falls short, analysing vast datasets in seconds, identifying…
Moderation Under Fire: Protecting Platforms While Staying Fair and Compliant
Introduction The digital landscape is increasingly exposing its darker side, marked by online hate, harassment, and widespread coordinated abuse. These behaviours now account for a growing share of illegal online…
The Future of CX: Building Resilient Strategies in an AI-Driven World
Introduction Building resilient CX strategies is essential for preparing a brand to handle the unexpected. Whether it is a market shift, technological failure, or another disruption, a company’s ability to…
The Future of Customer Service: How AI is Empowering Contact Center Agents
Introduction Artificial intelligence is continually transforming the CX landscape. It turns contact centres from cost-driven, reactive units into forward-thinking hubs that generate consumer loyalty and revenue growth. With AI technological…
Generative AI in Customer Experience: Real Impact, Key Risks, and What’s Next
Introduction Customer expectations have entered uncharted territory. Where organisations once relied on scripted responses and 24-hour resolution windows, they must now deliver immediacy, personalisation, and seamless cross-channel continuity. Meanwhile, rising…
