CSAT and NPS: We’ve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You
No matter what type of business you’re in, there’s no doubt that measuring your customers’ satisfaction is [...]
No matter what type of business you’re in, there’s no doubt that measuring your customers’ satisfaction is [...]
If you’re the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know [...]
Luxurious hotels. Sunny, lush grounds. Five-star restaurants with highly acclaimed chefs. So often, this is what comes [...]
When you think “great customer service,” you probably don’t immediately think of the word “agility.” It might [...]
Outsourcing continued to grow in 2017, and is expected to do the same in 2018. And while [...]
The team at Conectys are pleased to announce a new partnership, with one of the UK’s largest [...]
The US medical diagnosis coding system is changing. That, in itself, might not be much news to [...]
We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation [...]
This January has been auspicious for our company and, consequently, for our clients and teams. We would [...]
BPOs are no different when it comes to planning and optimizing their outsourcing solutions to better suit [...]