At Conectys, we understand those happy customers are the most valuable customers. These loyal customers can serve as your brand advocates, ambassadors, and sales team all while buying your products. Our CX team will assess your current customer journey and determine how to enhance your customer experience.
CX strategy and consulting at Conectys includes:
There are only so many hours in a workday, and priorities can get off track. You need a way to do the most with less.
You’re looking for:
Customer Experience (CX) Strategy
We begin with issue identification and issue categorization. For issues with lower complexity, we move to a model focused on:
Create Customer Journey Maps
Enable the entire organization to better understand customer needs and expectations and pain points.
Analyze Customer Pain Points
Use challenges and opportunities in the journey map for transforming the customer experience and comparing the costs and benefits of each.
Identify a Future State CX
Apply design thinking, rethink overall customer value, customer engagements, and personalized services.
Understand Customers
Understand the value of your customers at all levels, including the enterprise level, specific segments, and even individual customers.
Metrics-Based Decisions
We generate insights and drive growth using intelligent data, artificial intelligence, and machine learning to deliver an intelligent, data-driven customer experience.
Voice Of Customer
Conduct a comprehensive analysis of all voice of the customer data to identify opportunities for improving customer experience while reducing customer support costs at the same time.
Omni-Channel Review
Conduct a comprehensive analysis of all journeys within business retail, online, return, support, online and offline.
Solution Implementation
Getting your updated customer experience to market quickly and at scale, and integrating it into your core business, is what we do.
Why partner with Conectys?
Our impact on clients
Customer experience consulting process & timeline
Our customer experience team will work with you to determine the specific complexity of your CX project and organizational needs, then adjust the timelines accordingly.
*including research, design, build, test, and go-live.
Why Conectys
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
Client testimonials
Perfect team, professional approach, very satisfied
Human Resource Executive, Automotive Manufacturing
Conectys is an excellent partner, especially given our own rapid development and growth as a business
Director of Operations, Internet Service Provider
Excellent growth for the company and evidence of building the necessary resources to accommodate that growth
Judge, Stevie Awards
Our clients customer experience improved considerably. Highly recommend
CEO, Sports Monitoring Instruments
An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business
Project Manager, Global Payments Solution Provider
I’m a Conectys promoter.
CEO, Luxury Automotive Manufacturing
Our awards
2020
Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
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