BUCHAREST, ROMANIA, March 8, 2016 – Conectys, the global multilingual outsourcing solutions provider, is delighted to announce that it has won a Gold Stevie® Award in the “Contact Center or Customer Service Outsourcing Provider of the Year” category at the tenth annual Stevie Awards for Sales & Customer Service.
The awards were presented to honorees during a gala, on Friday, March 4 at the Paris Hotel in Las Vegas. More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.
Conectys is proud to be the recipient of the esteemed Gold Stevie award at its first participation to the event. Conectys was recognised for its outcome centred, global operational model and track record in facilitating and accelerating international growth for challenger brands and blue-chip companies. Its unique blend of proprietary, Business Process as a Service technology for real-time Customer Satisfaction measurement, workforce and forecasting automation, multilingual service delivery in over 35 languages and analytics has elevated customer service from a necessity to a clear opportunity for clients to drive brand awareness and growth.
With a double-digit growth in revenue (31%), headcount (58.4%) and seats throughout 2015, the inauguration of a second operational centre in Romania and continued progress across all its operational locations, Conectys is invested in providing its clients with the latest people, process and technology stacks, complete with its proprietary Business Process as a Service platform (ConectysOS). Conectys’ people-focused company culture is another aspect of Conectys that impressed the judges. The training and career advancement opportunities offered by the company are rounded off by community-oriented CSR initiatives and a special “Friends & Family” atmosphere that has had a positive impact on contact centre development also reflected in Conectys’ results for 2015.
Arnold Cobbaert, CEO, represented Conectys at the Stevie Awards Gala in Las Vegas. “We are pleased to receive the most prestigious distinction at the 2016 Stevie Awards and we will continue to drive value for our global clients by shifting outsourcing models from their legacy “black box” configuration to a collaborative and open Business Process as a Service (BPaaS) paradigm.” he said, adding that “A very big “thank you” goes to our amazing Customers Conectysians all over the world.”
The Gold Stevie Award distinction is the 8th global award win in Conectys’ history. Early 2016 the company was named BPO Firm of the Year at the CEE Shared Services and Outsourcing Award. At the end of 2015, Conectys was named European Outsourcing Service Provider of the Year by the European Outsourcing Association, and Outsourcing Contact Centre Provider of the Year by the UK National Outsourcing Association.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.