Customer Support Software Services | Conectys

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Customer support software

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Introducing BlueTweak – a customer support platform built for exceptional customer support by people who understand how to deliver it

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There are seemingly thousands of options when it comes to choosing a customer support platform — some big names, and a lot you’ve never heard of. All make grand promises about long-term customer retention through the transparent management of data and problems, but not all live up to their own hype. What do you actually need from customer support software?

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The Problem You Need Solved

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You’re looking for customer support software that will help you achieve:

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Our customer support software

BlueTweak is being used by over 70% of our clients, many of whom we onboarded from other platforms after they saw the Conectys difference. What’s more, many clients use BlueTweak in conjunction with adjacent or complementary solutions so we know how to integrate and play nice with others.

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highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”2″ text_shadow=”no” text_shadow_blur=”0″ gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” margin_bottom=”2em” class=”section-title”]BlueTweak affords you:[/fusion_title][fusion_checklist hide_on_mobile=”small-visibility,medium-visibility,large-visibility” iconcolor=”var(–awb-custom_color_2)” circle=”no” divider=”no” divider_color=”var(–awb-color2)” type=”icons” class=”flex-list”][fusion_li_item]Automated reporting[/fusion_li_item][fusion_li_item]Real-time Net Promoter Score, First Call Resolution, and other metrics[/fusion_li_item][fusion_li_item]Customizable scoreboards and dashboards[/fusion_li_item][fusion_li_item]Interactive Voice Response[/fusion_li_item][fusion_li_item]Public Switched Telephone Network[/fusion_li_item][fusion_li_item]Toll-Free[/fusion_li_item][fusion_li_item]Universal Free Phone Service[/fusion_li_item][fusion_li_item]PCI DSS compliant[/fusion_li_item][fusion_li_item]100% call recording[/fusion_li_item][fusion_li_item]Live chat[/fusion_li_item][fusion_li_item]Ticketing[/fusion_li_item][fusion_li_item]AI integration for sentiment analysis and voice-to-text[/fusion_li_item][fusion_li_item]Inbound AND outbound call management[/fusion_li_item][fusion_li_item]Multiple third-party integrations including Salesforce, ZenDesk, etc.[/fusion_li_item][/fusion_checklist][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”center” flex_justify_content=”flex-start” hundred_percent_height_center_content=”yes” 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Industries

Customer support software applies to all industries, but especially those where the customer of new customer acquisition can be incredibly high, so retention of customers long-term is the smartest possible cost and growth strategy.

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Client testimonials

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