We’re proud to announce we’ve recently partnered with one of the world’s leading identity verification companies.
As part of the agreement, Conectys will deliver 24×7 outsourced content moderation and document verification services. Conectys’ new client supports many of the largest retail brands in the world with targeted discounts and special offers. Retail is going through a very rough stretch because of COVID-19, and the ability of large retailers to bounce back will be based on their ability to personalize future interactions with customers.
Many marketing experts believe the future of marketing is balancing personalization and privacy, and this company operates at the forefront of that goal.
The new client was interested in working with Conectys because of the quick and easy scale we provide for English and multilingual (35+ languages) resources. We’re also able to scale (up and down) for seasonal and unplanned demand, and our strategic global locations were a source of value. We provided cost efficiencies for them – working with retail can be a very low-margin business – that was strategically-relevant to their growth plans.
We were also able to take a pilot program and get it to scale in roughly 10 days. The speed and scale of the initial work were very impressive to this identity marketing leader.
This initiative, which we co-created with the new client, started in the Philippines and has since expanded to Turkey.
At Conectys, we always look forward to serving new clients, expanding our global expertise, and being at the forefront of major business shifts. As personalization becomes the soul of marketing, and retail strives to compete in a fully-digital world, we’re very proud of our work with our newest client addition.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation, and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry-recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management, and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO Firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.