LONDON, UK, November 20, 2015 – Conectys, the global outsourcing powerhouse, today announced it has won the 2015 Outsourcing Contact Centre Provider of the Year title at the National Outsourcing Association Awards (NOA). The awards gala took place on November 19th in London, UK.
This is the second year in a row that Conectys secures NOA’s distinguished prize. The NOA CEO, Kerry Hallard, commented on the 2015 award submissions: “Following one of its strongest ever years, the global outsourcing industry is undergoing a paradigm shift in terms of technology, customer centricity and client expectation. The industry’s key providers are performing as well as ever, alongside a number of new contenders and partnerships pushing the limits of what can be achieved through outsourcing.”
The 2015 award comes as further confirmation of Conectys’ dedication to providing the highest class of outsourced contact centre solutions to its clients, and an engaging company culture to its multilingual, multicultural workforce. Conectys’ focus on business transformation and its outcome-oriented partnerships with international clients have enabled the global contact centre services provider to consistently deliver efficiency gains, innovation and value beyond KPIs, setting new standards for successful collaborations.
Conectys’ CEO, Arnold Cobbaert, took the opportunity to thank the multilingual teams in the company’s four locations worldwide: “It is our great pleasure to accept this distinguished NOA award for the second year running. With the shortlist for the 2015 edition of the NOA Awards bringing together some of the biggest names in outsourcing, we are proud to be recognised for our global multilingual contact centre solutions. Of course, a very big “thank you” goes to our passionate teams, the amazing Conectysians all over the world. Such awards mark our progress toward the top of the outsourcing industry year after year. It is fantastic to see how far we have come together. The sky truly is the limit to what we can achieve as a team.”
In October 2015, Conectys won the award for European Outsourcing Service Provider of the Year at this year’s EOA Gala, and counted four more industry prizes in 2014. In 2016, the company aims to renew its participation in the main outsourcing events of the year, and establish itself as a key expansion partner for international companies looking to scale to or outside the boundaries of Europe, the US and APAC.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.