ROMANIA (Aug. 2019) — Conectys, a leader in multilingual outsourcing services, today announces its rapid growth in content moderation services. Building on its many content moderation success stories, Conectys has expanded into two new European locations, just one week apart from one another. These new facilities in Istanbul and Poznan will serve as key delivery sites for international customers, enabling video, image and text moderation in German, Polish, Russian, Turkish and Arabic. The speed of these launches speak to Conectys’ unique ability to conduct extensive knowledge transfers and use previous expertise to their clients’ advantage.
“One of our main differentiators in the BPO world is our deep experience, and our ability to move fast – more effectively – and with great flexibility,” says Conectys’ CEO Arnold Cobbaert. “Our team is masterful in replicating past successes. We’ve seen this play out beautifully in the launch of our new European sites. Our deep outsourcing knowledge is one of the biggest assets for ourselves and our clients, and it’s rewarding to see the power it continues to deliver as we grow and expand.”
The timing of the Poznan and Istanbul launches made it so onboarding took place one week apart. Conectys smoothly navigated this challenge by creating a strategic rotation of internal talents. The firm used trainers from the Philippines, a recently launched content moderation site with great success, as well as management from its Bucharest site to get new recruits thoroughly trained and ready to go. By following the model applied to the Philippines launch, the initial months of the Poznan and Istanbul sites have already proven to be prosperous. There is sure to be further expansion on the horizon for Conectys.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.