Bucharest, Romania, 10th February 2014 – Conectys, the leader in multilingual and multicultural outsourcing services, has been named as the BPO Firm of the Year – Rest of CEE, at the Central and Eastern Europe (CEE) Outsourcing and Shared Services Awards. Conectys was selected for the award by a panel of 19 international judges, beating a long list of blue-chip and mid-sized companies.
Conectys has been recognized for its immense contribution to the development of the business process outsourcing services sector in CEE for 2013. The judges considered new customer wins, testimonials from existing customers, SLA fulfillment and service quality, governance, strategy, and social responsibility initiatives from all applicants. Conectys has enjoyed strong commercial traction over the past year, delivering high-quality, multicultural outsourcing services to more than 45 global clients.
In 2013, Conectys signed an agreement with the world’s largest travel site for multilingual content moderation, fraud detection, and customer services, a leading European airline for call center and customer relations services, and a leading energy and utilities company for global, multicultural, and multilingual customer services. This, together with other contract wins, has seen Conectys’ employee base grow by an impressive 60 percent in 2013.
Conectys’ specialized outsourcing capabilities create significant competitive differentiation and brand value for organizations through enhanced efficiency. Not just because it combines talented multilingual teams, effective quality processes, and proven web-based technology, but because it’s culturally aware and can deliver new levels of personalization and profitability. Clients that outsource customer support and key business processes to Conectys, quickly achieve operational efficiencies, higher levels of customer satisfaction, and significant cost savings.
We are honored to receive this award as recognition of our strong growth and commitment to BPO best practice,” said Arnold Cobbaert, CEO of Conectys. “Conectys represents a new breed of outsourcing vendor that is able to adapt its working culture and service capabilities to meet today’s global challenges. We look forward to building on this award and will continue to strive for more success as a global outsourcing challenger headquartered in CEE.