We are Conectys – a global leader in customer experience solutions, specializing in peak season support and comprehensive BPO services that drive business success.

Hello to you too!

We are Conectys – a global leader in customer experience solutions, specializing in peak season support and comprehensive BPO services that drive business success.

We are a global leader in delivering tailored customer experience and business process outsourcing solutions. With a strong focus on innovation and quality, we help clients across various industries enhance their customer engagement and operational efficiency. Committed to diversity and inclusion, we foster a collaborative environment that drives exceptional service delivery worldwide.

Conectys at Glance

For 20 years, Conectys has thrived with the agility of a startup and the scale of a global leader. What started as a bold vision has naturally evolved into a next-gen CX Management (CXM), Content Moderation, Data Annotation, Gig Economy, and AI-powered outsourcing powerhouse.

We empower brands to scale, optimize, and protect their customer interactions and digital ecosystems. By blending human expertise with cutting-edge AI, LLM, automation, and advanced analytics, we deliver seamless, efficient, and future-proof outsourcing solutions.

Our unstoppable entrepreneurial spirit, “All-In” attitude, and unwavering commitment to doing what’s right for our planet, communities, clients, their customers, and our employees remain at the heart of everything we do.

Our timeline

The Birth of Conectys 

Founded in Bucharest, Romania by the visionary entrepreneur Arnold Cobbaert, Conectys emerged as a boutique multilingual BPO provider, focusing on high-touch customer service and technical support.

Global Expansion & Industry Recognition

Opened offices in Belgium & the Philippines, establishing a strong multilingual, nearshore, and offshore outsourcing presence.

Recognized for high-quality, agile BPO solutions, attracting top-tier clients across eCommerce, tech, and travel industries.

Smart Scaling & Trust & Safety Specialization

Expanded to 10+ global locations and strengthened expertise in Trust & Safety, social media, gaming, retail, and marketplace content moderation.

The Digital Acceleration Era

In anticipation to the Covid, Conectys launched hybrid and gig-enabled workforce models, optimizing operational scalability and agility.

Became an industry leader in CXM & Trust & Safety, supporting top-tier social media, retail, ecommerce, gaming, and digital economy brands in next-gen CXM, content moderation & fraud prevention.

Began AI integration, leveraging automation for multilingual CX and compliance-driven risk management.

Launch of BlueHub by BlueTweak – A proprietary AI-powered omnichannel CXM automation, workforce management, and analytics platform.

2025

The AI-Powered Future of Outsourcing

Transforming into an 

AI-driven CXM and T&S leader with
next-gen AI-LLM, Agentic AI,
and automation solutions.

AI + Human-Led Trust & Safety – Fraud prevention, risk mitigation, and real-time brand protection for marketplaces, fintech, and digital platforms.

Gig-Enabled Workforce & AI-Powered
WFM – Enhancing global scalability
and cost efficiency in CX and
moderation operations.

Executive Committee

Arnold Cobbaert

Arnold Cobbaert is the founder and driving force behind Conectys, one of the most quietly disruptive players in global outsourcing. What began in Bucharest two decades ago has evolved into a borderless, tech-first company delivering CX, Trust & Safety, and digital operations for ambitious unicorns and Fortune 500s alike.​

With a background in chemistry and a systems-thinking mindset Arnold approaches transformation with precision and scale. Under his leadership, Conectys blends automation, AI, human empathy, and multilingual expertise to deliver real-world outcomes where trust and experience are business-critical.​

He’s consistently ahead of market trends, from content moderation and digital risk prevention to gig-enabled service models and AI-native solutions, pushing Conectys into the future with agility and vision.​

Arnold isn’t a CEO in the shadows. He’s hands-on leading transformation, attracting next-gen talent, and forming high-impact partnerships that go well beyond SLAs.​

He didn’t just start Conectys. He’s redefining what outsourcing can be in a world that demands speed, security, and soul.​

Read about Arnold Read more

Anca Bancu

With rare talent and 15+ years in BPO, Anca drives Conectys’ operations with laser precision, boosting efficiency and impact at every level. She relentlessly empowers teams to crush goals and redefine the future of customer experience and content moderation.

Anca’s strengths speak for themselves. She builds high-performing units, leads transformative change, and delivers results through strategic recruitment and performance optimization. A fierce champion of cultural shift, she sees it as the engine of lasting success.

Her academic grounding in cybernetics, statistics, and informatics fuels a structured, high-impact approach to operations. Armed with razor-sharp business insights and multilingual fluency, Anca streamlines workflows, builds powerhouse partnerships, and forges deep client bonds across borders, turning strategy into market-moving action.

Anca doesn’t just run operations. She builds agile, future-ready organizations designed to lead in fast-moving global markets. 

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Brandusa Lupascu

Brandusa is a strategic finance expert with 15+ years of experience in management, budgeting, analytics, contract negotiation, and payroll. She drives order, enforces financial discipline, and ensures compliance across global operations.

Leading finance and legal affairs with precision, Brandusa partners with auditors, bankers, and regulators to maintain robust controls and transparency. She crafts long-term financial strategies that spot risks and unlock growth to fuel the company’s mission.

A champion of data-driven decision-making, Brandusa aligns teams to surpass targets while safeguarding assets through rigorous internal controls. She builds strong external partnerships and continuously adopts best practices to maximize financial performance.

Brandusa doesn’t just manage finance. She elevates finance into a catalyst for breakthrough performance.

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Pedro Rodriguez Swanson

With 25+ years in global BPO and contact center leadership, Pedro is known for turning bold ideas into real, revenue-driving impact. He’s led high-performance teams and crafted tailor-made solutions for unicorns and Fortune 500 giants, delivering results that don’t just meet KPIs, but elevate entire customer experiences.

Pedro has held senior roles at top industry names; Konecta, Startek, Sigma Connected, Teleperformance, Comdata, and IGT Solutions, operating both deep within complex organizations and at the edge of innovation. His track record? Creating scalable, differentiating models where others see operational headaches.

His strengths lie in a sharp commercial instinct, a love for transformative tech, and an ability to bridge vision with execution, energizing teams, aligning C-suites, and driving brand value across markets.

Outside the boardroom, Pedro’s as dynamic as he is in it. He’s a kite surfer, mountain biker, songwriter, and fierce padel tennis competitor who brings the same energy to life that he does to business.
Pedro doesn’t just grow revenue, he builds future-ready engines of growth designed to lead, pivot, and win in a world that never stands still.

Read about Pedro Read more

Our ESG Commitment

We believe in responsible business. Our Environmental, Social, and Governance (ESG) program is shaped by our employee-led culture, empowering our people to make a difference for our clients, communities, and the planet.

Employee-driven:
Our people define our culture 

and ESG impact.

Shared values:
We partner with clients and communities
who care about responsible business.

Global impact:
Local actions, global results.

Aligned with the UN Sustainable Development Goals

We use the UN’s SDGs as our blueprint, focusing on the goals where we can make the biggest impact.

Environmental

  • Reducing our carbon footprint through remote work, energy-efficient 
sites, and recycling.
  • Annual reporting of carbon emissions.
  • Initiatives like tree planting, e-waste management, and promoting 
sustainable commuting.

Social

  • Diversity, Equity & Inclusion (DEI) through our global TIDE program.
  • Impact sourcing: creating jobs in underserved communities.
  • Employee development via Conectys Academy and Women’s Initiative.
  • Philanthropy through Making Lives Better with Conectys (MLBA).

Governance

  • ESG Committee with board oversight.
  • 24/7 Integrity Center for ethics and compliance.
  • Certified information security and business continuity planning.

Our Promise

At Conectys, we empower our people and act with integrity to create positive change for our clients, communities, and the world.

Why we are a great partner to choose?

We’re all about shaking things up in the BPO world!
Our services are not just top-notch; they’re designed to keep you ahead of the game.

Want to know what sets us apart? Dive in and discover our unique advantages and qualities and learn more about our service offer!

Why we are a great
partner to choose?

We’re all about shaking things up in the BPO world!
Our services are not just top-notch; they’re designed to keep you ahead of the game.

Want to know what sets us apart? Dive in and discover our unique advantages and qualities and learn more about our service offer!