Customer Service Outsourcing for Global Brands That Scale Fast
Your customers don’t wait. Neither should your support. Conectys is the customer service outsourcing partner built for brands who can’t afford slow, outdated service.
Customer Service Outsourcing for Global Brands That Scale Fast
Your customers don’t wait. Neither should your support. Conectys is the customer service outsourcing partner built for brands who can’t afford slow, outdated service.
The New Standard in Outsourced Customer Support
We combine multilingual talent, AI-native platforms, and smartshore delivery to give you a CX operation that’s faster, smarter, and designed for global scale.
Where other customer service outsourcing companies struggle with red tape and legacy drag, we deliver 24/7 omnichannel coverage, outcome-driven performance, and elastic scalability that moves at the speed of your business.
If you’re looking to outsource customer service without compromise, you’ve found the right partner.
How Our Customer Service Outsourcing Works
At Conectys, customer support outsourcing isn’t just about answering tickets. It’s about engineering a CX ecosystem that blends people, process, and technology into a single, high-performance engine. Here’s what sets our model apart:
Smartshore Delivery
The perfect blend of onshore, nearshore customer support, offshore, and gig-enabled hubs. This model gives you the flexibility to manage costs, meet compliance needs, and keep your support operation resilient – all while staying close to your customers.
AI-Native Platforms
Powered by BlueHub™ and BlueTweak™, our proprietary tech stack delivers predictive analytics, SLA tracking, and intelligent routing. You get real-time visibility into performance, automated quality assurance, and the ability to scale up support instantly.
Omnichannel by Design
Your customers move fluidly between voice, chat, email, social, and in-app channels. So do we. Our agents are trained to handle seamless channel-switching, while automation ensures that no request falls through the cracks.
Elastic Scale & Speed-to-Quote
Launch a pilot in weeks, ramp to hundreds of agents in days. We design pricing and resourcing models around your growth curve, from subscription-based bundles to outcome-linked gainshare.
Outcome-Driven Engagement in Customer Support Outsourcing
Traditional BPOs sell hours. We deliver business results: improved CSAT, higher retention, increased conversions, faster resolution rates. Every SLA we sign is tied directly to outcomes that matter for your brand.
In short: Conectys gives you a CX-as-a-Service model. Flexible, data-led, and designed to grow with you.
In short: Conectys gives you a CX-as-a-
Service model. Flexible, data-led, and
designed to grow with you.
Industries We Serve
At Conectys, we empower fast-scaling, digital-native, and global brands where world-class customer experience is a competitive advantage.
Here’s how we elevate success across verticals:
Ecommerce Customer Service Outsourcing
Our teams expertly manage order tracking, returns, cart recovery, and multilingual buyer support, targeted to reduce abandonment and amplify repeat purchases.
Customer Service Outsourcing for SaaS
From intuitive onboarding to proactive technical troubleshooting, we help SaaS platforms reduce churn and nurture lasting user loyalty with precision and empathy.
Travel & Hospitality
We deliver concierge-grade, 24/7 customer service across languages and time zones – because for travelers, flexibility and responsiveness define brand delight.
Gaming & Entertainment
Fast, real-time community support sustains loyalty. Our gaming clients benefit from agents who resolve issues instantly, helping players stay engaged and brand advocates grow.
Technology & Consumer Electronics
Complex inquiries, warranty claims, and product configuration demands get handled by highly trained teams who deliver tech savvy care with a human touch.
Additionally, Conectys serves these critical industry verticals, each with tailor-made support models and language coverage:
FinTech
Secure, compliant, and trustworthy customer support for highly regulated financial services.
Social Media & Streaming
Scalable moderation, content oversight, and community care that protects brand integrity at global scale.
Communication / Messaging Platforms
Rapid-response support for platforms requiring high uptime, user retention, and tone-sensitive customer engagement.
Software & Applications / Startups
Agile, flexible, and brand-aligned support for companies scaling quickly or launching new offerings.
These multilingual customer support services span across industries, helping brands scale globally, safeguard loyalty, and outpace competitors with standout CX.
Proof Points: Real Results That Sell
1
1
Global Broadband & Entertainment Provider
Amid an urgent vendor transition, Conectys activated multilingual support across Romania and the Philippines within just days, handling a 300% increase in call volume (6,000 to 18,000 calls/month). We delivered:
- NPS of 59, well above the typical 2–3 average
- First Contact Resolution of 89%
- QA scores climbing 75% post-transition
- Average Handle Time (AHT) reduced to under 6 minutes
- Operating costs halved by leveraging smart locations
2
2
European Precision Sports Wearables Manufacturer
By implementing BPaaS via the cloud-based ConectysOS platform, the brand achieved:
- A 50-point increase in NPS
- Doubled revenue over five years
- Reaction times accelerated—from months down to hours
3
3
GPU & Mobile Gaming Technology Leader
Over eight months, we shifted from Tier 1 support to full European support operations.
Key enhancements included:
- A newly designed multilingual CRM and self-service portal
- Realtime SLA alerting through chat and ticketing integration
- Ongoing NPS & CSAT-driven feedback loops powering product evolution
Why Choose Conectys Over Other Outsourcing Providers
Let’s be blunt: most outsourcing providers are still stuck thinking in 2005. Conectys is built for 2025 and beyond.
- AI-Native + Human Powered – Automation speeds up processes, but empathy builds loyalty. We fuse the two, so you never have to choose.
- Global Scale, No Legacy Baggage – 35+ languages. Four continents. No tech debt. Always evolving to stay ahead.
- Outcome-Based Commercial Models – From gainshare to hybrid pricing, we tie our success directly to your results. No one-size-fits-all contracts.
- Co-Creation, Not Lift-and-Shift – We embed with your teams, design solutions together, and adapt constantly to your business reality.
- Trusted by Fast-Scaling Brands – From SaaS unicorns to ecommerce leaders, we’re the partner of choice when growth is too important to gamble on legacy BPOs.
Let’s Build Your Scalable, Multilingual Support Operation
FAQs About Customer Service Outsourcing
1.
What is customer service outsourcing?
It’s when you outsource customer service to a partner like Conectys to handle customer interactions. The goal: reduce costs, expand globally, and improve CX without compromising quality.
2.
What makes Conectys one of the top customer service outsourcing companies?
Our AI-native platforms, SmartShore delivery, and multilingual scale. We don’t just answer calls – we transform CX into a growth engine.
3.
Do you handle ecommerce customer service outsourcing?
Yes. We specialize in ecommerce support, from order tracking and refunds to multilingual buyer care that fuels repeat sales.
4.
Do you offer customer service outsourcing for SaaS brands?
Absolutely. Our teams are trained in technical troubleshooting, onboarding, and proactive user engagement that keeps SaaS customers loyal.
5.
How quickly can we outsource customer service with Conectys?
We can launch pilots in weeks and scale globally in record time, thanks to our flexible staffing models and tech-driven ramp-up.