L1-L3 Technical Support
Outsourcing Services

Conectys is a technical support outsourcing provider for global companies. We offer 24/7 digital-first multilingual L1-L3 help desk & service desk services in 35+ languages.

We are the right choice for global brands seeking a trusted outsourcing partner with a focus on all types of technical support outsourcing services. Our global coverage, industry knowledge, 
and digital-first approach allows us to provide modern 24/7 help desk 
and service desk solutions. Ready to take a challenge with us?

How the process works

Consultation
and Requirement Analysis

Tailored strategy sessions ensuring solutions are precisely aligned with organizational needs.

Service Level Agreement (SLA) & Integration planning

Crafting detailed SLAs and integration plans that prioritize continuous improvement, digital-first strategies, and seamless user self-support.

Implementation
& Onboarding

Efficient setup and user introduction to our technical support ecosystem.

Monitoring,
Reporting

& Optimization

Ongoing analysis and enhancement of technical support processes, utilizing real-time data for optimal incident, request, and problem management.

Our L1-L3 technical support services

35+ languages coverage

POLISH

GERMAN

PORTUGUESE

ENGLISH

FRENCH

DUTCH

SWEDISH

ITALIAN

SPANISH

HUNGARIAN

CZECH

NORWEGIAN

…and many more!

Certificates and awards

We’re proud to be recognized as a leader among Customer Experience (CX), and Trust & Safety providers. 

Awards

Certificates

  • ISO 2015

    2023

  • GSA Certification

    2023

  • ITIL Certification

    2023

  • PCI DSS

    2024

  • COPC Certificate

    2023

  • GDPR Certificate

    Compliance with the European Union’s General Data Protection Regulation (GDPR).

Elevate your brand’s global presence with Conectys’ bespoke Customer Experience (CX) solutions, tailored for seamless international expansion.

Our comprehensive 2024 CX Services Review can help you identify the best CX solutions for your unique business needs. Download our review today to learn more.

Let’s connect!

Let’s talk about your
outsourcing case! 

Required