What We Deliver from Malaysia:

As a trusted BPO company in Malaysia, we provide the full spectrum of customer operations and digital services, all aligned to your goals, KPIs, and brand values.

  • Call center outsourcing Malaysia – voice, chat, email, and social support. 
  • Technical support outsourcing Malaysia – Tier 1+ troubleshooting and product guidance. 
  • Customer service outsourcing Malaysia – for fast-growing tech, retail, and SaaS brands. 
  • Content moderation services Malaysia – UGC protection, policy enforcement, and compliance. 
  • Call center solutions Malaysia – CRM-enabled, omnichannel, fully secure. 
  • Back-office processing – from KYC and order handling to data labeling. 
  • Call center CRM and platform integrations – full tech stack compatibility for global brands. 

If you’re looking for customer support outsourcing services in Malaysia, we’ve got the teams, systems, and local know-how to hit the ground running. 

Why Outsource to Malaysia?

Malaysia is one of Southeast Asia’s most advanced, multilingual, and stable outsourcing destinations. It offers a perfect balance of tech capability, talent availability, and operational resilience. Which makes it ideal for nearshore and offshore outsourcing strategies. 

Here’s why global brands choose to outsource to Malaysia: 

  • Multilingual capabilities – English, Malay, Mandarin, Cantonese, Tamil, and more. 
  • Skilled, educated workforce – high digital fluency and cultural flexibility. 
  • Strong digital infrastructure – ideal for omnichannel delivery. 
  • Cost-effective scalability – with quality on par with Western markets. 
  • Trusted BPO ecosystem – a growing BPO industry in Malaysia backed by government support. 

Our Presence in Malaysia

Conectys operates from a modern, secure facility in Kuala Lumpur, delivering world-class services with local talent. As a call center in Malaysia and full-service outsourcing provider, we combine our global experience with strong regional roots. 

What you can expect: 

  • Agile, high-retention teams 
  • Quality frameworks aligned with international standards 
  • Multilingual delivery at scale 
  • Flexibility to support regional, global, and multilingual CX strategies 

FAQ Section

1.

Why outsource to Malaysia instead of other APAC countries?

Malaysia offers a unique mix of multilingual talent, business stability, and cost-effectiveness. It’s an ideal choice for global brands seeking consistent service delivery with cultural and linguistic flexibility.

2.

Do you operate a multilingual call centre in Malaysia?

Yes. Whether you’re looking for a call centre in Malaysia or a fully multilingual contact hub, Conectys delivers. Our Kuala Lumpur site supports voice, chat, email, and social channels in English, Malay, Mandarin, Cantonese, Tamil, and more – tailored to your customer base and business needs.

3.

Who are the top BPO companies in Malaysia?

While there are many players on the ground, Conectys stands out for its global delivery model, flexibility, and proven success with both enterprise clients and digital-first brands.

4.

What services does Conectys offer in Malaysia?

As one of the top call center outsourcing companies in Malaysia, Conectys combines global standards with regional insight. We offer customer service, technical support, content moderation, call center outsourcing, and back-office operations, plus custom solutions across voice, digital, and data.

5.

Is Malaysia a good location for nearshore or offshore outsourcing?

Yes. Whether you’re looking for nearshore outsourcing in Malaysia for regional clients or global offshore delivery, Malaysia provides infrastructure, talent, and cost advantages that make it ideal.

6.

Do you provide content moderation from your Malaysia site?

Absolutely. We offer scalable, compliant content moderation services in Malaysia with trained moderators and AI-assisted tools.

Let’s Go Global – from Malaysia

From technical support outsourcing to content moderation and customer service, we’re your partner in scaling smart. Conectys is more than just another BPO Malaysia provider – we’re an extension of your team.

Ready to outsource your call center service to Malaysia? 
Get in touch today to speak with an expert or request a quote.