The importance of data protection in providing exceptional customer experience
By demonstrating a commitment to keeping customer personal information safe and secure, companies can foster a culture of trust and transparency that sets them apart from the competition. It is “…”
Understanding the difference between trust and safety and content moderation
Trust & Safety and Content Moderation are the initiatives that preserve the security and well-being of internet users, online communities, digital platforms, and the emerging metaverse. Even though they are “…”
Moderating the Metaverse. What do we know? The Introduction
Weâve been hearing quite a bit about the âmetaverseâ recently. Microsoft has one version planned for early 2022, and Facebook has already launched elements of it as âthe successor to the “…”
What should you look for in a customer experience or content moderation partner?
Thatâs our world. If youâre trying to evaluate real expertise in that space, look at these factors: There are many types of BPO providers — four distinct ones, in fact — and “…”
How do you identify and vet expertise?
This varies by industry and organization, to some extent, but for our world, letâs say you need an expert in customer experience. The approaches would typically be: This system is “…”
The current state of expertise
In the past year, weâve definitely had a lot of expertise in the world on various important topics: vaccinations, epidemiology in general, working from home, macroeconomics, diversity, and more. The problem has “…”
Content Moderation Trends for 2021
Content moderation became a huge topic in the early days of 2021, especially around social platforms (i.e. Twitter) and their banning of certain public figures (i.e. then-U.S. President Trump). Entire “…”
The seven parts of digital transformation: An introduction
So what exactly is digital transformation? In the most general sense, âdigital transformationâ means that you incorporate digital approaches into the full ecosystem of your business. Typically this is going “…”
The Fourth Industrial Revolution
We are at the dawn of what some analysts call âThe Fourth Industrial Revolution.â The World Economic Forum has defined this as different from The Third Industrial Revolution – thatâs “…”
Building trust in global businesses: 1-to-1
Trust is the root of everything in business. If a partner doesnât trust you, that partnership will end. Maybe not today or tomorrow, but itâs ending soon. The level of “…”
