-
5 key steps to successful outsourcing partnerships
What are the top attributes of outsourcing partnerships that stand the test of time? In our 12+ years experience in outsourcing partnerships, with challenger and Fortune 500 brands, 5 key “…”
-
Why Being Multilingual Means More than Translating Between Languages
Your company has been steadily growing, and is now in high demand – even around the world. This might sound like a dream come true, but for many CEOs, it “…”
-
5 Ingredients for Success in a Technical Support Outsourcing Engagement
What are the key ingredients for success in a technical support outsourcing engagement? If youâre like most support operations managers, your time is stretched thin. Not only does the buck “…”
-
3 Steps to Strategically Align Your BPO Partnership with Your Companyâs Vision
Are you about ready to dive into a BPO business partnership, but not quite sure what services you need or how to maximize the relationship? The key to making the “…”
-
Donât Make These 3 Mistakes when Engaging with a BPO Partner
Are you considering working with a business process outsourcing (BPO) provider, but still weighing what youâve heard about outsourcing pros and cons? We get it. Thereâs a lot of confusion “…”
-
5 Signs your Companyâs Quality might be Slipping
As an Operations Manager, âqualityâ might as well be your middle name. You spend your days working to increase the caliber of your brandâs presence, offerings, and customer experience. But “…”
-
5 Things You Didnât Know About Having a Virtual Assistant
Youâve probably heard about virtual assistants or maybe have even used one yourself at some point. But did you know that what the term âvirtual assistantâ encompasses can differ greatly “…”
-
What is omni-channel and why should you care?
In the myriad of new marketing buzzwords that seem to pop up out of the blue every day, there are a few that might not be so annoyingly visible, but “…”
-
The Surprising Truths your Numbers Might be Trying to Tell you
As CEO, you have your hands on every single part of your company. Operations, sales, marketing, finances, HR — all of these departments ultimately bubble up to you. This can “…”
-
Telecom Companies: Improve your NPS Scores in 3 Steps
Whether you lead a communications company, technology company or telecom company – odds are good that customer satisfaction has been tricky for you. Donât take it too personally; these are “…”
