Some of Conectysā 2020 accomplishments
The big focal point of the year, in both society and business, was obviously COVID. In order to explain some of our accomplishments in 2020, we thought weād do a “…”
Is there a disconnect around customer experience?
āThe mysteryā of customer experience Good post on customer experience mystery at Customer Think recently, citing some of these statistics: In the same vein, Forrester recently released a report aimed at customer “…”
Four ways that contact centers are changing in 2021 and beyond
We started this sequence last week with a post on the connotations of ācontact centerā vs. ācall centerā and the ways that theyāre changing, and now we want to go more in-depth “…”
Bring the call center into the future
Does the term ācall centerā have a negative connotation? In many ways, absolutely. Customers think of call centers and they often think of long wait times, people that canāt answer “…”
The BPO market might grow $76B between 2020 and 2024
Thatās based on findings and research from Technavio (full report available for download here). The $76B USD figure represents a compound annual growth rate (CAGR) of 7% over the next “…”
The seven parts of digital transformation: An introduction
So what exactly is digital transformation? In the most general sense, ādigital transformationā means that you incorporate digital approaches into the full ecosystem of your business. Typically this is going “…”
Three big shifts in the contact center industry
Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business partners. We wanted to excerpt the top of the email, because it showcases “…”
Should you build your own chatbot?
You theoretically could, although without a proper development background, itās very likely to be a long, time-consuming, potentially frustrating process. There are tutorials online to guide you, but typically a “…”
Where do chatbots have the biggest impact?
Letās get deeper into their potential impact of chatbots In our last blog, we talked about thehumble beginnings of chatbots. Where we see chatbots most, and their impact One of “…”
The humble beginnings of chatbots
Donāt worry, weāll keep this a bit short, but itās important to nerd out and know the basics and the arc of what happened with chatbots. The first-ever chatbot, presumably, “…”
