The Banking Industry and Customer Experience in the Age of Fintechs
Whatever part of the banking industry you fall into, thereās no denying the relevance of – and ongoing conversation around – fintech startups. Definitions of fintech can vary, but what “…”
How the UX of ConectysOS Improves our CX
You donāt have to go far to hear the acronyms UX (user experience) and CX (customer experience) tossed around in boardrooms and strategy meetings – and for good reason. Both “…”
How our ‘Work from Anywhere’ Solutions Give You a Leg Up in your Business
We often talk about our āwork from anywhereā solutions as a point of pride. This is because our workforce not only fills physical seats at brick-and-mortar locations, but we also “…”
How the Internet Changed Customer Service
Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer scientist, wrote a proposal for a distributed information system, and, on March 12th, 1989, he “…”
Data Overload: Move on from Analysis Paralysis and Take Action
Many company leaders arenāt sure how to use data but know they need to. In a surveyĀ by Tech Pro Research, the majority of respondents said their companies are collecting data, “…”
Do you Need AI Products? Hereās How Humans are Supporting Tech-Driven Processes, and Not the Other Way Around
Artificial intelligence (A.I.). Natural language processing (NLP). Machine Learning. Chatbots. You canāt read the news without hearing about a new application for these tech tools, and none of us can “…”
CSAT and NPS: Weāve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You
No matter what type of business youāre in, thereās no doubt that measuring your customersā satisfaction is a key to improving and keeping those customers. But it can be hard “…”
Consistency between your Brick and Mortar Store and E-Commerce Channels
If youāre the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know quite a few secrets to business success. But if youāve reached a point “…”
The Surprising Impact of Agility on Your Customer Service
When you think āgreat customer service,ā you probably donāt immediately think of the word āagility.ā It might seem like friendly agents and the ability to quickly resolve problems would be “…”
Automation beyond the Hype
We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation platform, and have implemented it with all of Conectys’ global clients. There are “…”
