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Why Choosing a BPO Partner Based on Cost Reduction will Steer you Wrong
If youâre new to the world of outsourcing, you might be at square one, wondering: âwhat is BPO?â Or if youâve dabbled with an outsourcing engagement in the past, you “…”
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As weâve Expanded around the Globe, Hereâs how weâve Retained our Strong Organizational Culture
If youâve been keeping up with all weâve been doing at Conectys, youâve probably heard about how weâve helped our clients grow notably – and how we have too. Weâre “…”
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The Operations Manager’s Guide to a Successful BPO Relationship
When youâre in the role of an Operations Manager, it can feel like you have responsibilities coming out of your ears. So when the time comes to begin outsourcing some “…”
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The Healthcare Company’s Guide to Combatting Seasonality Challenges
Through working with an array of clients across a spectrum of industries, we know all too well that every type of business deals with some seasonality in its sales. But “…”
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CSAT and NPS: Weâve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You
No matter what type of business youâre in, thereâs no doubt that measuring your customersâ satisfaction is a key to improving and keeping those customers. But it can be hard “…”
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Consistency between your Brick and Mortar Store and E-Commerce Channels
If youâre the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know quite a few secrets to business success. But if youâve reached a point “…”
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Resolving Customer Complatins: How to Do It? Examples
Luxurious hotels. Sunny, lush grounds. Five-star restaurants with highly acclaimed chefs. So often, this is what comes to mind when someone thinks of the hospitality industry. And a lot of “…”
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The Surprising Impact of Agility on Your Customer Service
When you think âgreat customer service,â you probably donât immediately think of the word âagility.â It might seem like friendly agents and the ability to quickly resolve problems would be “…”
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The 3 Areas Expected to See Even More Outsourcing in 2018
Outsourcing continued to grow in 2017, and is expected to do the same in 2018. And while nearly any type of business within any industry can benefit from offloading some “…”
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Bringing education to the next level
The team at Conectys are pleased to announce a new partnership, with one of the UKâs largest specialists in technology-assisted learning. The collaboration targets end-user support for a language development “…”
