EOA Awards, NOA Awards, CEE Awards, Stevie Awards – the list could go on.

The outsourcing world does not lack industry analysts and annual prizes. You might have even seen a few sparkling trophies on your outsourcing partner’s shelf the last time you visited.

But who organizes these award competitions and are they any good?

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As the proud recipient of the National Outsourcing Association’s Award for Outsourcing Contact Centre of the Year, along with several other notable prizes, we know a few things about the award world.

We have carefully analysed our activity, written detailed, compelling entries and celebrated our success as a team and business model. Like us, thousands of other service providers compete annually for some of the most distinguished titles in our business sector.

These competitions are organised by esteemed organisations and analysts, and judged by top professionals, outsourcing strategists and innovators who benchmark entries against the larger industry landscape and against each company’s business trajectory. Organisations such as the NOA benefit from a bird’s eye view of the industry and are adept at identifying trends and game-changers.

As a result of years of accumulated expertise, these awards carry an enormous weight.

Outsourcing awards are outstanding guarantees of best practice, efficiency and business acumen. They validate a provider’s activity beyond the numbers. They also offer an important opportunity to celebrate the teams behind winning buyer-seller collaborations as a crowning of less quantifiable qualities such as passion, ambition and empathy.

If you see an award badge on a provider’s website or an actual prize in a trophy cabinet, you can be sure that that company has not only been vetted by an established organisation for being a successful business. Perhaps more importantly, that provider has been marked for the immense innovation potential it packs in its day-to-day activities.

That is what outsourcing awards certify and what you want to look for in an outsourcing partner – demonstrable excellence beyond KPIs, a talent for enhancing processes by taking the road less travelled, and an unwavering focus on client benefits.

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