The most successful outsourcing collaborations are those where the client and
the provider are fully aligned, and propelled by the same goals.
It takes open and honest communication to achieve the required level of
understanding, both from a business and from a cultural standpoint. Because of
that, the outsourcing provider selection process can be time-consuming, but it
pays off tenfold in the long-term.
Everything, from the overall strategy down to the smallest technical detail, needs
to be analysed before you settle on a provider and the service package they
offer. You need to help potential partners understand your needs first, and then
compare their experience and capabilities against a clear set of criteria.
Asking the right questions is paramount to the success of the process. That is why
we have put together a workbook explaining the 33 aspects you should discuss
with any prospective Business Process Outsourcing partner.
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