Outsourcing has been praised and vilified with equal fervour in the past few years.

However, the fact remains that this type of business collaboration brings a wealth of benefits for companies regardless of industry. Here are the 7 main benefits of outsourcing your operations to an external service provider.

conectys global bpo
Let’s talk solutions!

1. Specialised resources

The pressure to excel in all areas of business is real. As real as it is impractical. A much simpler and effective solution, outsourcing offers the chance to work with tenured teams. These people have worked with similar products and services. They have interacted with customers and tech, and will take charge of the allotted activity leaving you with precious time and internal resources to deal with the core aspects of your company.

2. Industry-leading techniques and processes

Thomas Edison famously said that “Genius is one percent inspiration and ninety-nine percent perspiration.” True to that dictum, outsourcing providers have specialised in a range of services, developing cutting-edge processes and tools which help them deliver significantly higher efficiencies. Instead of spending years on in-house dev projects to reach that level of expertise, through outsourcing you gain access to all that accumulated knowledge on a daily basis as part of your regular service agreement with the provider.

3. Integrated reporting at your fingertips

If the thought of culling information from multiple sources and gauging trends is giving you a headache, you can relax. The best service vendors will give you both the nitty gritty numbers, and also an optimised bird’s eye view of the entire outsourced project. Depending on their capabilities (and yes, you should always aim for the full stack), you could get project stats, notifications, customer satisfaction metrics and more. That way you will always know where you are going and what needs to be improved.

4. Expansion support

If you plan to enter new markets, especially if they are located in other geographies than the original, outsourcing can help you take on the challenge of delighting a completely different customer base. Experienced vendors have the necessary setup, from international recruitment, to global locations, scalable processes, extended service hours and holistic reporting platforms that enable you to expand to a new market swiftly and decisively. As a result, going global has become significantly less daunting.

5. Local strategic consultancy

Another clear benefit of outsourcing is the invaluable information the vendor can relay regarding the markets and geographies you are active on or plan to tackle. Your business partner knows the ins and outs of the local market, legislation, hiring practices, buying patterns and development opportunities. They can answer questions such as “What country should I start with?” and “What and can share important details and advice to maximise your chances of success.

6. Local language and cultural support

Let’s be realistic for a minute. When you need to talk to your customers in 10 languages, the chances of gathering and managing the necessary resources in-house are rather slim. Your provider, on the other hand, could offer support in 10, 15, or as many as 35 languages in any combination you require. They also make sure to recruit for the right mix of multilingual skills and cultural affinity which would allow you to talk with local customers in their own language, offering a more personalised experience that would end up making your brand more relatable and relevant to their needs and aspirations.

7. Significant cost reductions

We would be remiss not to touch on the important financial benefits of outsourcing. If CAPEX and OPEX are among your main worries, entering such a partnership would allow you to shift those responsibilities to the provider. There is no hidden catch, only the simple math of smart optimisation. By virtue of their experience and efficiencies, they are able to offer you a greater quality of service for the fraction of what it would take to build and deploy the same solutions in-house.

There are many more ways in which outsourcing can help you achieve your business goals on a daily basis. The secret lies in knowing where you want to go, and taking the time to discuss your vision with a partner who shares your values.

Back to the blog page
blog post image

Gaming content moderation: How to do it better

June 4th, 2020|

The primary challenge of gaming content moderation Katherine Cross, working on her Ph.D. at the University of Washington and a frequent commentator on gaming and online issues, has noted a few times that games are often marketed and sold as “consequence-free [...]

  • NPS&CSAT-blog-post

Ways to measure customer success at scale

May 13th, 2020|

How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client satisfaction metrics, and more have exploded in the last five years. The gold standard is still NPS, or Net Promoter Score. NPS was initially [...]

Conectys GLobal BPO Solutions