UK Technical Support Outsourcing

Reduce Customer Effort with UK Technical Support Outsourcing Service

At Conectys, we make things easier for your customers while reducing your costs.

We provide trained, multilingual help-desk teams, in over 35 languages, from smart locations in the Philippines, Belgium, Romania, Taipei, and a tenured Work from Home (WfH) network.

  • 24/7/365, up to Level 3 technical support

  • Managed Services

  • Pre- and Post-Sales technical support

  • RMA / Warranty / Post Warranty support

  • System and Account Management

  • Provisioning / Installation / Configuration

UK Technical Support Outsourcing

Serviced Industries

Different technologies have different customers with different needs and challenges. A home internet services user is not as tech-savvy as an IT expert.

Conectys’ outsourced tech support services deliver expertise in a broad range of technologies and audiences.

  • Home automation: end users of video, security and internet services

  • Gaming Hardware: PC/Console/ VR player support

  • Games: Online/Mobile gaming communities (MMOS, eSports) tech support

  • Gaming-as-a-Service player support

  • Energy and Utilities: B2B solar inverter electrical fitters and subscribers tech support

  • In-house / outsourced B2B IT teams

  • Internet Service Providers: Troubleshooting multi-device, wired/Wi-Fi connectivity

  • Retail & E-commerce: user support for on-site and cloud-based applications and services

  • Telecom: assisting end users and B2B clients with platform agnostic, data connectivity

  • Triple Play Technologies: modems / phone tech support for home users

  • Media & Entertainment: NAS, Media Servers, multi-SSID modem users

Customer Satisfaction Insights w/ ConectysOS

We believe in full transparency!

Customer feedback tracking allows your operations and product teams to understand the impact of product and policy changes as they happen, through the measure of Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES), and First Contact Resolution (FCR). Flexible APIs allow reporting integration with your current systems or 3rd party platforms of your choosing.

Offered free of charge, ConectysOS offloads your cash-flow of heavy licensing costs while enabling premium customer satisfaction insights.

UK Technical Support Outsourcing