UK Technical Support Outsourcing

Reduce Customer Effort with UK Technical Support Outsourcing Service

At Conectys, we make things easier for your customers while reducing your costs.

We provide trained, multilingual help-desk teams, in over 35 languages, from smart locations in the Philippines, Belgium, Romania, Taipei, and a tenured Work from Home (WfH) network.

  • 24/7/365, up to Level 3 technical support

  • Managed Services

  • Pre- and Post-Sales technical support

  • RMA / Warranty / Post Warranty support

  • System and Account Management

  • Provisioning / Installation / Configuration

UK Technical Support Outsourcing

Serviced Industries

Different technologies have different customers with different needs and challenges. A home internet services user is not as tech-savvy as an IT expert.

Conectys’ outsourced tech support services deliver expertise in a broad range of technologies and audiences.

  • Home automation: end users of video, security and internet services

  • Gaming Hardware: PC/Console/ VR player support

  • Games: Online/Mobile gaming communities (MMOS, eSports) tech support

  • Gaming-as-a-Service player support

  • Energy and Utilities: B2B solar inverter electrical fitters and subscribers tech support

  • In-house / outsourced B2B IT teams

  • Internet Service Providers: Troubleshooting multi-device, wired/Wi-Fi connectivity

  • Retail & E-commerce: user support for on-site and cloud-based applications and services

  • Telecom: assisting end users and B2B clients with platform agnostic, data connectivity

  • Triple Play Technologies: modems / phone tech support for home users

  • Media & Entertainment: NAS, Media Servers, multi-SSID modem users

Customer Satisfaction Insights w/ ConectysOS

We believe in full transparency!

Customer feedback tracking allows your operations and product teams to understand the impact of product and policy changes as they happen, through the measure of Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES), and First Contact Resolution (FCR). Flexible APIs allow reporting integration with your current systems or 3rd party platforms of your choosing.

Offered free of charge, ConectysOS offloads your cash-flow of heavy licensing costs while enabling premium customer satisfaction insights.

UK Technical Support Outsourcing

Multi-channel technical support

  • Phone/SMS

  • Email

  • Web tickets

  • Live chat

  • Co-browsing

  • Social media

  • Product review platforms

  • Community forums

  • Remote Desktop/ Mobile Connection

Low-Cost, Pay-as-You-Grow

With Conectys you only pay for what is delivered.

Per contact, per minute, per hour or per agent, our pricing models are tailored to your realities and budgets.

We commit to service levels or outcomes, and we take care of everything else that makes your brand successful: recruiting the right people, training, enabling technologies, volume forecasting, capacity alignment, customer satisfaction, and much more.

High Quality – Certified

Clients benefit from certified and innovative outsourced technical support solutions:

  • ITIL Foundation Certification

  • ISO 9001:2008 certified processes, providing a robust Quality Management System at all stages of the partnership

  • COPC CX aligned, for outcome centered performance management

  • Award-Winning: 10x awards in the past 3 years

Let’s talk solutions!

24/7/365 Availability!

Do you need contact center services between 9AM and 5PM on weekdays, in all languages? Or perhaps on particular days and in select languages. What about all the way up to 24/7 in any language combination available? We have just the solution you need, when you need it.

Get a free quote

The secret of our flexibility lies in over 18 years of experience building and integrating our services into multiple platforms. When responsiveness and efficiency are key, we are the partner you want.

The Right Technologies

Get access to the latest contact centre technology to bridge the gap between your brand and clients. Yours, ours, or a 3rd party – we use the best technical support tools on the market, analyze their performance and offer actionable advice on how to optimize your setup.

Why Conectys?

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Some of our Certifications
and Compliances

gdpr
gsa
pci_dss
copc
iso_2015
testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Get in touch with a sales expert!

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.

Alternatively, you can contact us via email.

Our Insights into Outsourcing

Text-based customer support VS phone-based

September 5th, 2022|Tags: |

Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. Phone support and text-based support or live chat each have [...]

What is Customer Experience Management (CXM)?

August 11th, 2022|Tags: |

Customer experience management (CXM) is the field of understanding customers and emplacing strategies to affect customer percipience about a business. CXM done properly echoes in improved customer contentment, advocacy, and affection. CXM comprises of processes like customer communication [...]