UK Technical Support Outsourcing

24/7 Technical Support Outsourcing in 35 languages

REDUCE CUSTOMER EFFORT AND BUILD STRONGER CONNECTIONS

At Conectys, we make things easier for your customers while reducing your costs.

We provide trained, multilingual help-desk teams, in over 35 languages, from smart locations in the Philippines, Belgium, Romania, Taipei, and a tenured Work from Home (WfH) network.

  • 24/7/365, up to Level 3 technical support

  • Managed Services

  • Pre- and Post-Sales technical support

  • RMA / Warranty / Post Warranty support

  • System and Account Management

  • Provisioning / Installation / Configuration

UK Technical Support Outsourcing

Serviced Industries

Different technologies have different customers with different needs and challenges. A home internet services user is not as tech-savvy as an IT expert.

Conectys’ outsourced tech support services deliver expertise in a broad range of technologies and audiences.

  • Home automation: end users of video, security and internet services

  • Gaming Hardware: PC/Console/ VR player support

  • Games: Online/Mobile gaming communities (MMOS, eSports) tech support

  • Gaming-as-a-Service player support

  • Energy and Utilities: B2B solar inverter electrical fitters and subscribers tech support

  • In-house / outsourced B2B IT teams

  • Internet Service Providers: Troubleshooting multi-device, wired/Wi-Fi connectivity

  • Retail & E-commerce: user support for on-site and cloud-based applications and services

  • Telecom: assisting end users and B2B clients with platform agnostic, data connectivity

  • Triple Play Technologies: modems / phone tech support for home users

  • Media & Entertainment: NAS, Media Servers, multi-SSID modem users

Customer Satisfaction Insights w/ ConectysOS

UK Technical Support Outsourcing

We believe in full transparency!

Customer feedback tracking allows your operations and product teams to understand the impact of product and policy changes as they happen, through the measure of Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES), and First Contact Resolution (FCR). Flexible APIs allow reporting integration with your current systems or 3rd party platforms of your choosing.

Offered free of charge, ConectysOS offloads your cash-flow of heavy licensing costs while enabling premium customer satisfaction insights.

Multi-channel technical support

  • Phone/SMS

  • Email

  • Web tickets

  • Live chat

  • Co-browsing

  • Social media

  • Product review platforms

  • Community forums

  • Remote Desktop/ Mobile Connection

Low-Cost, Pay-as-You-Grow

With Conectys you only pay for what is delivered.

Per contact, per minute, per hour or per agent, our pricing models are tailored to your realities and budgets.

We commit to service levels or outcomes, and we take care of everything else that makes your brand successful: recruiting the right people, training, enabling technologies, volume forecasting, capacity alignment, customer satisfaction, and much more.

High Quality – Certified

Clients benefit from certified and innovative outsourced technical support solutions:

  • ITIL Foundation Certification

  • ISO 9001:2008 certified processes, providing a robust Quality Management System at all stages of the partnership

  • COPC CX aligned, for outcome centered performance management

  • Award-Winning: 10x awards in the past 3 years

The Right Technologies

Get access to the latest contact centre technology to bridge the gap between your brand and clients. Yours, ours, or a 3rd party – we use the best technical support tools on the market, analyze their performance and offer actionable advice on how to optimize your setup.

The secret of our flexibility lies in over 17 years of experience building and integrating our services into multiple platforms. When responsiveness and efficiency are key, we are the partner you want.

GET IN TOUCH

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.

Alternatively, you can contact us via email.

Our Insights into Outsourcing