REDUCE CUSTOMER EFFORT AND BUILD STRONGER CONNECTIONS
At Conectys, we make things easier for your customers while reducing your costs.
We provide trained, multilingual help-desk teams, in over 35 languages, from smart locations in the Philippines, Belgium, Romania, Taipei, and a tenured Work from Home (WfH) network.
24/7/365, up to Level 3 technical support
Managed Services
Pre- and Post-Sales technical support
RMA / Warranty / Post Warranty support
System and Account Management
Provisioning / Installation / Configuration
Serviced Industries
Different technologies have different customers with different needs and challenges. A home internet services user is not as tech-savvy as an IT expert.
Conectys’ outsourced tech support services deliver expertise in a broad range of technologies and audiences.
Home automation: end users of video, security and internet services
Gaming Hardware: PC/Console/ VR player support
Games: Online/Mobile gaming communities (MMOS, eSports) tech support
Gaming-as-a-Service player support
Energy and Utilities: B2B solar inverter electrical fitters and subscribers tech support
In-house / outsourced B2B IT teams
Internet Service Providers: Troubleshooting multi-device, wired/Wi-Fi connectivity
Retail & E-commerce: user support for on-site and cloud-based applications and services
Telecom: assisting end users and B2B clients with platform agnostic, data connectivity
Triple Play Technologies: modems / phone tech support for home users
Media & Entertainment: NAS, Media Servers, multi-SSID modem users
Customer Satisfaction Insights w/ ConectysOS
We believe in full transparency!
Customer feedback tracking allows your operations and product teams to understand the impact of product and policy changes as they happen, through the measure of Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES), and First Contact Resolution (FCR). Flexible APIs allow reporting integration with your current systems or 3rd party platforms of your choosing.
Offered free of charge, ConectysOS offloads your cash-flow of heavy licensing costs while enabling premium customer satisfaction insights.
Multi-channel technical support
Phone/SMS
Email
Web tickets
Live chat
Co-browsing
Social media
Product review platforms
Community forums
Remote Desktop/ Mobile Connection
Low-Cost, Pay-as-You-Grow
With Conectys you only pay for what is delivered.
Per contact, per minute, per hour or per agent, our pricing models are tailored to your realities and budgets.
We commit to service levels or outcomes, and we take care of everything else that makes your brand successful: recruiting the right people, training, enabling technologies, volume forecasting, capacity alignment, customer satisfaction, and much more.
High Quality – Certified
Clients benefit from certified and innovative outsourced technical support solutions:
ITIL Foundation Certification
ISO 9001:2008 certified processes, providing a robust Quality Management System at all stages of the partnership
COPC CX aligned, for outcome centered performance management
Award-Winning: 10x awards in the past 3 years
The Right Technologies
Get access to the latest contact centre technology to bridge the gap between your brand and clients. Yours, ours, or a 3rd party – we use the best technical support tools on the market, analyze their performance and offer actionable advice on how to optimize your setup.
The secret of our flexibility lies in over 17 years of experience building and integrating our services into multiple platforms. When responsiveness and efficiency are key, we are the partner you want.
GET IN TOUCH
To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.
Alternatively, you can contact us via email.
Our Insights into Outsourcing
What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale up in certain parts of the world. One [...]
Right-shoring vs. Offshoring, and thinking about cost
In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast with an episode entitled “How Conectys kept the office fun during the lockdown.” We did, and we’re proud of that -- [...]
