UK Technical Support Outsourcing
Reduce Customer Effort with UK Technical Support Outsourcing Service
At Conectys, we make things easier for your customers while reducing your costs.
We provide trained, multilingual help-desk teams, in over 35 languages, from smart locations in the Philippines, Belgium, Romania, Taipei, and a tenured Work from Home (WfH) network.
24/7/365, up to Level 3 technical support
Managed Services
Pre- and Post-Sales technical support
RMA / Warranty / Post Warranty support
System and Account Management
Provisioning / Installation / Configuration
Serviced Industries
Different technologies have different customers with different needs and challenges. A home internet services user is not as tech-savvy as an IT expert.
Conectys’ outsourced tech support services deliver expertise in a broad range of technologies and audiences.
Home automation: end users of video, security and internet services
Gaming Hardware: PC/Console/ VR player support
Games: Online/Mobile gaming communities (MMOS, eSports) tech support
Gaming-as-a-Service player support
Energy and Utilities: B2B solar inverter electrical fitters and subscribers tech support
In-house / outsourced B2B IT teams
Internet Service Providers: Troubleshooting multi-device, wired/Wi-Fi connectivity
Retail & E-commerce: user support for on-site and cloud-based applications and services
Telecom: assisting end users and B2B clients with platform agnostic, data connectivity
Triple Play Technologies: modems / phone tech support for home users
Media & Entertainment: NAS, Media Servers, multi-SSID modem users
Customer Satisfaction Insights w/ ConectysOS
We believe in full transparency!
Customer feedback tracking allows your operations and product teams to understand the impact of product and policy changes as they happen, through the measure of Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES), and First Contact Resolution (FCR). Flexible APIs allow reporting integration with your current systems or 3rd party platforms of your choosing.
Offered free of charge, ConectysOS offloads your cash-flow of heavy licensing costs while enabling premium customer satisfaction insights.
Multi-channel technical support
Phone/SMS
Email
Web tickets
Live chat
Co-browsing
Social media
Product review platforms
Community forums
Remote Desktop/ Mobile Connection
Low-Cost, Pay-as-You-Grow
With Conectys you only pay for what is delivered.
Per contact, per minute, per hour or per agent, our pricing models are tailored to your realities and budgets.
We commit to service levels or outcomes, and we take care of everything else that makes your brand successful: recruiting the right people, training, enabling technologies, volume forecasting, capacity alignment, customer satisfaction, and much more.
High Quality – Certified
Clients benefit from certified and innovative outsourced technical support solutions:
ITIL Foundation Certification
ISO 9001:2008 certified processes, providing a robust Quality Management System at all stages of the partnership
COPC CX aligned, for outcome centered performance management
Award-Winning: 10x awards in the past 3 years
Let’s talk solutions!
24/7/365 Availability!
Do you need contact center services between 9AM and 5PM on weekdays, in all languages? Or perhaps on particular days and in select languages. What about all the way up to 24/7 in any language combination available? We have just the solution you need, when you need it.
The secret of our flexibility lies in over 18 years of experience building and integrating our services into multiple platforms. When responsiveness and efficiency are key, we are the partner you want.
The Right Technologies
Get access to the latest contact centre technology to bridge the gap between your brand and clients. Yours, ours, or a 3rd party – we use the best technical support tools on the market, analyze their performance and offer actionable advice on how to optimize your setup.
Why Conectys?
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
Some of our Certifications
and Compliances
Perfect team, professional approach, very satisfied
Human Resource Executive, Automotive Manufacturing
Conectys is an excellent partner, especially given our own rapid development and growth as a business
Director of Operations, Internet Service Provider
Excellent growth for the company and evidence of building the necessary resources to accommodate that growth
Judge, Stevie Awards
Our clients customer experience improved considerably. Highly recommend
CEO, Sports Monitoring Instruments
An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business
Project Manager, Global Payments Solution Provider
I’m a Conectys promoter.
CEO, Luxury Automotive Manufacturing
Get in touch with a sales expert!
To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.
Alternatively, you can contact us via email.
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