TECHNICAL SUPPORT SERVICES

technical support call center

Our

Expertise

  • 24/7/365, up to Level 3 technical support

  • Managed Services Pre – and After – Sales technical support

  • System and Account Management

  • Provisioning / Installation / Configuration

Serviced Industries

Different technologies have different customers with different needs and challenges. A home internet services user is not as tech-savvy as an IT expert.

Conectys’ outsourced technical support services deliver expertise in a broad range of technologies and audiences.

  • Internet Service Providers: Troubleshooting multi-device, wired/Wi-Fi connectivity

  • Retail & E-commerce: user support for on-site and cloud based applications and services

  • Telecom: assisting end users and B2B clients with platform agnostic, data connectivity

  • Triple Play Technologies: modems / phone tech support for home users

  • Media & Entertainment: NAS, Media Servers, multi-SSID modem users

  • Home automation: end users of video, security and internet services

  • Gaming Hardware: PC/Console/ VR player support

  • Games: Online/Mobile gaming communities (MMOS, eSports) tech support

  • Gaming-as-a-Service player support

  • Energy and Utilities: B2B solar inverter electrical fitters and subscribers tech support In-house / outsourced B2B IT teams

technical support contact center

Multi-channel technical support

Solve your clients’ issues on the channels that are most relevant to them:

  • Phone

  • E-mail

  • Web tickets

  • Live chat

  • Co-browsing

  • SMS

  • Social Media

  • Product review platforms

  • Community forums Remote Desktop/ Mobile Connection

The Right Technologies

Get access to the latest contact center technology to bridge the gap between your brand and clients. Yours, ours, or a 3rd party – we use the best technical support tools on the market, analyze their performance and offer actionable advice on how to optimize your setup.

The secret of our flexibility lies in over 16 years of experience building and integrating our services into multiple platforms.

When responsiveness and efficiency are key, we are the partner you want.

High Quality – Certified

Clients benefit from certified and innovative outsourced technical support solutions: ITIL Foundation Certification, ISO 9001:2018 certified processes, providing a robust Quality Management System at all stages of the partnership, COPC CX aligned, for outcome centered performance management.

Award-Winning: 11x awards in the past 3 year

We believe in full transparency!

Customer feedback tracking allows your operations and product teams to understand the impact of product and policy changes as they happen, through the measure of Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES) and First Contact Resolution (FCR).

Flexible APIs allow reporting integration with your current systems or 3rdparty platforms of your choosing.ConectysOS Free CRM Offered free of charge, ConectysOS offloads your cash-flow of heavy licensing costs while enabling premium customer satisfaction insights.

We’re in over 10 locations and growing fast!
Find out where!