We have a great opportunity for a Team Leader to join our moderation teams that are committed to making the internet a safer place!

Before applying, you should familiarize yourself with our expectations/needs

  • Proficiency in English is mandatory;
  • Practical experience in a TEAM leading position for 6 months to 1 year, with sufficient understanding of People management, Tools, Processes and Methodologies;
  • Ability to coach, motivate and coordinate people;
  • Pro-active, driven to implement initiatives;
  • Good teamwork skills & can-do mindset;
  • Good analytical and problem solving skills;
  • Ability to see the big picture – and in the same time to be able to pay attention to details.

As a Team Leader you will:

  • Maximize a positive customer experience by identifying, understanding, and resolving inquiries; maintain oversight of service delivery, taking responsibility for escalated issues;
  • Prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks;
  • Monitor, evaluate and report on business trends to be able to plan and implement staffing schedules based on business demands and customer volumes;
  • Perform daily activities to meet and exceed performance metrics;
  • Develop new procedures or you will improve the existing ones;
  • Coach, counsel and motivate performance to achieve winning results;
  • Assist with the developing and evaluation of all staff, including handling correction action when necessary.
  • Monitor and maintain the key performance indicators of the project;

Take a look at what we offer: 

  • Rewards, incentives & benefits according to your performance and involvement;
  • Working in a young, friendly and multicultural environment with a motivated, professional and result oriented team;
  • Professional work environment in a fast growing company with international career opportunities;

Want to join us? Apply now and you might be our new colleague!

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