This January has been auspicious for our company and, consequently, for our clients and teams.

We would like to take the chance to extend a warm welcome to our newest centre in Taipei.
Like many other BPOs, we are constantly researching new ways to work faster and smarter. That includes, of course, looking at new locations that offer the types of advantages which enable outsourcing companies like ours to offer clients like you better solutions at competitive prices. These advantages can take the form of access to native language skills and local culture, lower labour costs and friendlier tax systems.

conectys global bpo
Let’s talk solutions!

While the better part of outsourcing activities continue to flow through the Philippines and India thanks to their historic ability to service the Western markets, Taipei shines as the gateway to an increasingly important geography – China.

By delivering outsourcing solutions from this Asian Tiger, we enable our clients to enter previously untapped Chinese markets. That way, both the brands we support and their Asian customers will be able to speak the same language, not just linguistically but also culturally.

We chose Taipei as our next delivery centre location for several reasons.

First and foremost, our analysis took into account the World Bank’s Ease of Doing Business Index, a highly regarded reference for international investors. The World Bank ranks Taipei 11th out of 189 economies in the 2016 report. That in itself is a strong indication of the ease of opening a business in Taipei and ensuring the new facility would be aligned with those in our other centres in terms of amenities, wages, opportunities and services.

From a competitive standpoint, the World Economic Forum, another weighty name in the business sector, describes Taipei as being innovation-driven and ranks it the 14th most competitive location out of 144 nations worldwide. According to the WEF, Taipei’s strengths include “its capacity to innovate (10th), its highly efficient goods markets (11th), its world-class infrastructure (11th), and strong higher education (12th)”.

You can understand, then, why we would be interested in expanding our delivery offer to include Taipei. Our new outsourcing centre in Taipei will offer the highest quality of customer service in Mandarin and Cantonese Chinese, and the entire gamut of services that clients have come to rely upon in their collaboration with us.

As we move deeper into Business Process as a Service territory, Taipei will play an important role in disseminating our in-house automated service platform, ConectysOS, to both long-standing clients, and newly established partnerships.

Back to the blog page
blog post image
  • NPS&CSAT-blog-post

Ways to measure customer success at scale

May 13th, 2020|

How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client satisfaction metrics, and more have exploded in the last five years. The gold standard is still NPS, or Net Promoter Score. NPS was initially [...]

  • Conectys Global BPO Provider

Cultivating joy in the global workplace

April 13th, 2020|

Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom and doom, why not interject some positive thinking into the world? The reality is that, even in the best of economic times, a lot [...]

conectys word play