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What are the most necessary elements you need in an outsourcing partner?

2020-03-10T10:24:41+02:00March 10th, 2020|Categories: Posts|Tags: , , , |

What we do now The de facto play on more effective user-generated content (UGC) moderation has been technology. The thinking is often: Get more tech to put towards these challenges. That helps, but it’s not the full picture. Remember: at its best, tech is [...]

Why Being Multilingual Means More than Translating Between Languages

2020-01-15T09:06:37+02:00October 15th, 2018|Categories: Posts|Tags: , , , , , |

Your company has been steadily growing, and is now in high demand - even around the world. This might sound like a dream come true, but for many CEOs, it brings with it numerous new obstacles. For one, if you’re not multilingual, you need to [...]

What is omni-channel and why should you care?

2020-02-11T11:24:39+02:00September 11th, 2018|Categories: Posts|Tags: , , , , , , , |

In the myriad of new marketing buzzwords that seem to pop-up out of the blue every day, there are a few that might not be so annoyingly visible, but that we should take note of as being more than words to fluff up your [...]

How the Internet Changed Customer Service

2020-02-11T10:48:50+02:00May 22nd, 2018|Categories: Posts|Tags: , , , , , |

Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer scientist, wrote a proposal for a distributed information system, and, on March 12th, 1989, he submitted it to CERN (The European Organization for Nuclear Research). That information system came [...]