tech support automation Archives

5 key steps to successful outsourcing partnerships

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5 key steps to successful outsourcing partnerships

Conectys2020-02-11T10:36:02+02:00October 26th, 2018|Categories: Posts|Tags: automated customer service, customer care, customer experience, customer service, tech support automation|

We’ve already talked about why outsourcing partnerships fail, but what are the top attributes of partnerships that stand the test of time? In our 12+ years’ experience in outsourcing partnerships, with challenger and Fortune 500 brands, 5 key steps have emerged as critical in building [...]

Automation beyond the Hype

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Automation beyond the Hype

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Automation beyond the Hype

Conectys2020-02-11T10:55:17+02:00June 23rd, 2016|Categories: Posts|Tags: automated customer service, customer care, customer experience, customer service, outsourcing, outsourcing made easy, tech support automation|

We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation platform, and have implemented it with all of Conectys' global clients. There are several key takeaways from this journey and we will share them with you below, [...]