The BPO market might grow $76B between 2020 and 2024
That’s based on findings and research from Technavio (full report available for download here). The $76B USD figure represents a compound annual growth rate (CAGR) of 7% over the [...]
Why do RPA projects fail?
Last week, we wrote about the best processes to consider for Robotic Process Automation (RPA) projects. We are currently working on RPA projects internally; the rollout to clients will [...]
Conectys partners with global leader in online business reviews
We’re thrilled to announce we’ve signed an engagement with one of the leading business review sites in the world. Conectys will deliver multilingual, outsourced content moderation across over three billion views per month. [...]
How to Choose the Right Outsourcing Provider
So you have decided to invest in an outsourcing relationship. That is a great plan with the potential to yield results beyond your expectations. Of course, the natural next [...]
High Tech Companies: Use These 3 Techniques to Help Customers in 2020
Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said [...]
Shortcut Your Way to Better Customer Acquisition & Retention
Have you ever wondered what it really takes to invite someone to become a customer - or stay a customer? There are myriad factors that may contribute to these [...]
The Best Way to Outsource
One question new outsourcing clients often ask is “What is the best way to do this?” While there is no one-size-fits-all solution, the pathway to their ultimate business goal [...]
4 Ways Outsourcing Helps Startups Build a Better Business
Regardless of the industry, starting up a business is challenging. Many startup business owners and CEOs find themselves faced with tough hiring decisions. What positions to fill first, what [...]
Do you Have an Internal Dream Team Setting you up for BPO Success?
Your company is always looking to achieve business outcomes and grow. This is usually why BPO partners are brought in, to help streamline your processes, support your vision, and [...]
Hit a Business Plateau? One of these 3 Actions is the Answer
There are a lot of different ways of defining a business plateau. Some business experts tell us that companies tend to plateau at the “one”s and “three”s of business [...]