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High Tech Companies: Use These 3 Techniques to Help Customers in 2020

2020-03-24T11:27:55+02:00March 16th, 2020|Categories: Posts|Tags: , , , |

Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than done - especially in the high tech industry. While there are countless trends in [...]

The Best Way to Outsource

2020-02-13T11:31:14+02:00February 12th, 2020|Categories: Posts|Tags: , , , , , |

One question new outsourcing clients often ask is “What is the best way to do this?” While there is no one-size-fits-all solution, the pathway to their ultimate business goal follows the same six steps. As the outsourcing specialist, it is the provider’s job to [...]

4 Ways Outsourcing Helps Startups Build a Better Business

2020-02-06T13:01:28+02:00February 11th, 2020|Categories: Posts|Tags: , , , , |

Regardless of the industry, starting up a business is challenging. Many startup business owners and CEOs find themselves faced with tough hiring decisions. What positions to fill first, what service offerings or products need to be managed by someone and where will I find [...]

Do you Have an Internal Dream Team Setting you up for BPO Success?

2020-03-24T11:10:38+02:00January 16th, 2020|Categories: Posts|Tags: , , , |

Your company is always looking to achieve business outcomes and grow. This is usually why BPO partners are brought in, to help streamline your processes, support your vision, and enable you to focus on your strengths. But do you have the best company structure [...]

Hit a Business Plateau? One of these 3 Actions is the Answer

2020-03-19T08:38:50+02:00December 8th, 2019|Categories: Posts|Tags: , , , , |

There are a lot of different ways of defining a business plateau. Some business experts tell us that companies tend to plateau at the “one”s and “three”s of business ($10 million, $30 million, $100 million - and so on). But others think of growth [...]

3 Proven Tips for Every CEO Scaling their Business

2020-01-15T09:27:19+02:00July 9th, 2018|Categories: Posts|Tags: , , , , |

As the CEO of a startup, you’re probably all too familiar with the statistic that more than half of businesses fail in the first four years. This can be a sobering realization, but it can also be a call to action. If you’ve gotten [...]

How to Solve your Online Reputation Problems with 3 Simple Solutions

2020-01-15T09:30:48+02:00July 2nd, 2018|Categories: Posts|Tags: , , , |

There’s no question that the Internet age has given businesses a wealth of opportunities in terms of marketing, customer reach and much more. But there’s also a flip side to this equation that isn’t so positive. With so many digital channels to choose from, [...]

How the UX of ConectysOS Improves our CX

2020-01-15T09:36:19+02:00June 18th, 2018|Categories: Posts|Tags: , , , , , , |

You don’t have to go far to hear the acronyms UX (user experience) and CX (customer experience) tossed around in boardrooms and strategy meetings - and for good reason. Both are incredibly important to customer satisfaction, loyalty and retention…all of which lead to sales, [...]

How our ‘Work from Anywhere’ Solutions Give You a Leg Up in your Business

2020-01-15T09:40:42+02:00June 11th, 2018|Categories: Posts|Tags: , , , , |

We often talk about our ‘work from anywhere’ solutions as a point of pride. This is because our workforce not only fills physical seats at brick-and-mortar locations, but we also have team members around the world who serve our customers from other places. We [...]

The CEO’s Guide to a Rewarding BPO Relationship

2020-01-15T10:21:51+02:00April 23rd, 2018|Categories: Posts|Tags: , , , |

So you’re the CEO of a rapidly growing company, and it’s pretty much your baby. You’ve likely invested your time, effort, ideas, money, blood, sweat and tears into the business – and it’s paying off. But as your growth has [...]

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