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Why do RPA projects fail?

2020-09-03T16:11:56+03:00August 28th, 2020|Categories: Posts|Tags: , , |

Last week, we wrote about the best processes to consider for Robotic Process Automation (RPA) projects. We are currently working on RPA projects internally; the rollout to clients will come down the road, so while we have internal knowledge, we’re presenting some of this [...]

Conectys partners with global leader in online business reviews

2020-06-22T14:42:30+03:00May 12th, 2020|Categories: Announcements|Tags: , , , |

We’re thrilled to announce we’ve signed an engagement with one of the leading business review sites in the world. Conectys will deliver multilingual, outsourced content moderation across over three billion views per month. The client’s accelerated growth over the past three years had exceeded the internal capacity to [...]

How to Choose the Right Outsourcing Provider

2020-02-11T15:02:01+02:00April 2nd, 2020|Categories: Posts|Tags: , , , , |

So you have decided to invest in an outsourcing relationship. That is a great plan with the potential to yield results beyond your expectations. Of course, the natural next step would be to research providers. But do you know what to look for, the [...]

High Tech Companies: Use These 3 Techniques to Help Customers in 2020

2020-03-24T11:27:55+02:00March 16th, 2020|Categories: Posts|Tags: , , , |

Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than done - especially in the high tech industry. While there are countless trends in [...]

Shortcut Your Way to Better Customer Acquisition & Retention

2020-04-07T10:05:48+03:00February 25th, 2020|Categories: Posts|Tags: , , , |

Have you ever wondered what it really takes to invite someone to become a customer - or stay a customer? There are myriad factors that may contribute to these actions, along with many theories. But perhaps the most accessible is the Fogg Behavior Model [...]

The Best Way to Outsource

2020-02-13T11:31:14+02:00February 12th, 2020|Categories: Posts|Tags: , , , , , |

One question new outsourcing clients often ask is “What is the best way to do this?” While there is no one-size-fits-all solution, the pathway to their ultimate business goal follows the same six steps. As the outsourcing specialist, it is the provider’s job to [...]

4 Ways Outsourcing Helps Startups Build a Better Business

2020-02-06T13:01:28+02:00February 11th, 2020|Categories: Posts|Tags: , , , , |

Regardless of the industry, starting up a business is challenging. Many startup business owners and CEOs find themselves faced with tough hiring decisions. What positions to fill first, what service offerings or products need to be managed by someone and where will I find [...]

Do you Have an Internal Dream Team Setting you up for BPO Success?

2020-03-24T11:10:38+02:00January 16th, 2020|Categories: Posts|Tags: , , , |

Your company is always looking to achieve business outcomes and grow. This is usually why BPO partners are brought in, to help streamline your processes, support your vision, and enable you to focus on your strengths. But do you have the best company structure [...]

Hit a Business Plateau? One of these 3 Actions is the Answer

2020-03-19T08:38:50+02:00December 8th, 2019|Categories: Posts|Tags: , , , , |

There are a lot of different ways of defining a business plateau. Some business experts tell us that companies tend to plateau at the “one”s and “three”s of business ($10 million, $30 million, $100 million - and so on). But others think of growth [...]

Why your New Product Launch Strategy is Failing

2020-04-07T10:19:23+03:00September 21st, 2019|Categories: Posts|Tags: , , , , |

It’s almost always an exciting time when you’re about to bring a new product to the market. Maybe you’ve been working on the product for years and it’s finally ready, or perhaps you’ve come up with the next iteration of a really successful product [...]

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